RepairShopr Outage History
RepairShopr is up right nowPingoru has recorded 22 incidents for RepairShopr: 21 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 51 of 720 (7%) |
| May 2026 | 1 | 22 of 744 (3%) |
| June 2026 | 2 | 9 of 720 (1%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 6 of 744 (1%) |
| September 2026 | 1 | 182 of 720 (25%) |
| October 2026 | 2 | 5 of 582 (1%) |
Incidents, newest first
Minor October 23, 2026 Ticket Communications are not functioning 3h 36m Application Server
Started Oct 23, 2026, 05:02 PM UTC· resolved Oct 23, 2026, 08:39 PM UTC
- identified Oct 23, 2026, 05:02 PM UTC
We have received reports that ticket communications, such as sending emails or posting public or private notes, are not functional. Our team has identified the cause and is working to immediately resolve the issue.
- monitoring Oct 23, 2026, 05:21 PM UTC
We’ve deployed a fix and have verified that ticket communications are operational once again. We apologize for the disruption to your business. We will continue to monitor to ensure stability.
- resolved Oct 23, 2026, 08:39 PM UTC
Ticket communications are functional and stable. This incident is resolved. We will continue to monitor to ensure ongoing stability.
Minor October 23, 2026 RepairShopr access degraded in Southeastern US 2h 51m Application Server
Started Oct 23, 2026, 04:00 PM UTC· resolved Oct 23, 2026, 06:51 PM UTC
- identified Oct 23, 2026, 04:00 PM UTC
An upstream provider is experiencing an outage that affects RepairShopr access in the southeastern United States, particularly near Atlanta. Users in this area may be unable to access RepairShopr until the issue is resolved with our upstream provider. RepairShopr’s servers remain stable and functional. We are monitoring the issue and will provide updates as we receive them.
- monitoring Oct 23, 2026, 04:52 PM UTC
Our upstream provider has implemented a fix. We have verified that access is restored in the Southeastern US region. We will continue to monitor the service closely to ensure ongoing stability.
- resolved Oct 23, 2026, 06:51 PM UTC
The incident has been resolved by our upstream provider. Access to RepairShopr has stabilized across all regions.
Minor September 8, 2026 Xero Sync Errors 7d 14h Third Party Services
Started Sep 08, 2026, 05:58 AM UTC· resolved Sep 15, 2026, 08:22 PM UTC
- investigating Sep 08, 2026, 05:58 AM UTC
We are aware that a number of accounts may experience errors when attempting to sync invoices, payments, purchase orders, or bills with Xero. We are actively partnering with Xero to resolve this issue in a timely manner. Thank you for your patience while we work to resolve this issue.
- identified Sep 08, 2026, 02:12 PM UTC
We’ve identified the root cause as a network-level block affecting requests from our servers to Xero, and are actively working with Xero to have it resolved. We’ll share an update as soon as we have one.
- identified Sep 11, 2026, 09:54 PM UTC
While initial reports indicate Xero sync is recovering for some accounts, we remain in active coordination with Xero to ensure full service stability. We will post additional updates as new information becomes available.
- resolved Sep 15, 2026, 08:22 PM UTC
Xero sync is performing within expected parameters. We will continue to monitor sync activity closely to ensure ongoing stability.
Minor August 3, 2026 The third party service we use for support communication is currently experiencing an outage. 6h 24m Third Party Services
Started Aug 03, 2026, 02:50 PM UTC· resolved Aug 03, 2026, 09:14 PM UTC
- investigating Aug 03, 2026, 02:50 PM UTC
The third party service we use for support communication is currently experiencing an outage. Phone calls, chats, and emails to Syncro Support will either be unavailable or have delayed response until the outage is resolved by our third party. We will post updates here as we receive them.
- monitoring Aug 03, 2026, 08:11 PM UTC
We are currently experiencing an issue with our third-party contact center provider. This outage is impacting Support communications between our customers and our Support team. A fix is in place and we are currently monitoring.
- resolved Aug 03, 2026, 09:14 PM UTC
The issue affecting our third-party contact center provider has been resolved, and Support communications have returned to normal operation. We appreciate your patience while our provider worked to restore service and apologize for any inconvenience this interruption may have caused.
Minor June 22, 2026 Behavior Issue with Latency and receiving 500 Errors 7h 14m Third Party Services
Started Jun 22, 2026, 02:55 PM UTC· resolved Jun 22, 2026, 10:09 PM UTC
- investigating Jun 22, 2026, 02:55 PM UTC
We are currently experiencing increased latency and performance degradation affecting portions of the platform. Our team is actively working with a third-party provider to restore normal service as quickly as possible. We understand the impact this may have on your operations and appreciate your patience while we work toward resolution. We will continue to provide updates as more information becomes available.
- monitoring Jun 22, 2026, 03:20 PM UTC
The issue causing increased latency and performance degradation has been mitigated. Services are currently operating normally, and our team is actively monitoring the environment alongside our third-party provider to ensure continued stability. We appreciate your patience and understanding while we worked to resolve this issue. Additional updates will be provided as necessary.
- resolved Jun 22, 2026, 10:09 PM UTC
Our third-party provider has successfully addressed the underlying issue, and RepairShopr services are operating normally. We have verified that system stability is restored and will continue monitoring performance closely.
Minor June 15, 2026 Ticket Attachment delays 1h 21m Background Workers
Started Jun 15, 2026, 03:43 PM UTC· resolved Jun 15, 2026, 05:04 PM UTC
- investigating Jun 15, 2026, 03:43 PM UTC
We’re seeing delays of up to 15 minutes when processing ticket attachments. Our team is investigating the cause.
- monitoring Jun 15, 2026, 04:23 PM UTC
We’ve made some adjustments and Ticket Attachment performance has improved. We’ll continue to monitor to ensure platform stability.
- resolved Jun 15, 2026, 05:04 PM UTC
Ticket Attachment upload performance has returned to normal operating parameters. This issue is resolved. We will continue monitoring to ensure system stability.
Minor May 13, 2026 PDFs are not generating 5h 12m Background Workers
Started May 13, 2026, 06:30 PM UTC· resolved May 13, 2026, 11:43 PM UTC
- investigating May 13, 2026, 06:30 PM UTC
We’re seeing reports that PDF generation isn’t functioning as expected. This affects invoices, reports, and other places where PDFs are utilized. Our team is actively investigating.
- monitoring May 13, 2026, 06:47 PM UTC
Our team has made adjustments and PDFs are generating as expected. We will continue to monitor to ensure stability.
- resolved May 13, 2026, 11:43 PM UTC
RepairShopr PDF services are fully operational. This incident is now resolved.
Minor April 29, 2026 Outgoing Email Service Degraded 1d 23h Third Party Services
Started Apr 29, 2026, 05:22 PM UTC· resolved May 01, 2026, 04:55 PM UTC
- investigating Apr 29, 2026, 05:22 PM UTC
We are experiencing an issue with our third party, which sends email notifications from our platform. BYO SMTP, previously-existing Verified Email Domains, and platform emails like notifications, alerts, and account verifications are not impacted. We are working with our third party to resolve this quickly. We appreciate your patience as we work to resolve this issue.
- monitoring May 01, 2026, 05:35 AM UTC
Outgoing email is functioning as expected. Our team will continue to monitor our email performance to ensure stability. Outgoing emails that were queued to send during the outage will be sent automatically. Please note that verifying your domain and/or enabling SMTP will not only allow your account to continue to send emails during an outage, but also will reduce the chances of your outgoing emails ending up in your clients’ spam folders. Steps to enable these features can be found at the links below. Verify domains: https://repair.uservoice.com/knowledgebase/articles/2015111-verified-email-domains Enable SMTP: https://repair.uservoice.com/knowledgebase/articles/1941568-bring-your-own-smtp
- resolved May 01, 2026, 04:55 PM UTC
Emails continue to send as expected. This issue is resolved. Please note that verifying your domain or enabling SMTP will not only allow your account to continue to send emails during an outage, but also will reduce the chances of your outgoing emails ending up in your clients’ spam folders. Steps to enable these features can be found at the links below. Verify domains: https://repair.uservoice.com/knowledgebase/articles/2015111-verified-email-domains Enable SMTP: https://repair.uservoice.com/knowledgebase/articles/1941568-bring-your-own-smtp
Minor April 23, 2026 Ticket Custom Fields change to blank values when editing tickets 20h 15m Application Server
Started Apr 23, 2026, 10:38 PM UTC· resolved Apr 24, 2026, 06:54 PM UTC
- investigating Apr 23, 2026, 10:38 PM UTC
We are currently investigating reports where Ticket Custom Fields may appear as blank when an existing ticket is opened in the Edit view. Because values are cleared when editing, if a ticket is saved while these fields appear blank, the previous values will be overwritten with blank values. Our engineering team is working to identify the root cause and a resolution. We will provide further updates as more information becomes available.
- monitoring Apr 24, 2026, 01:58 AM UTC
Ticket Custom Fields are populating on the ticket edit screen as expected. We will continue to monitor to ensure stability.
- resolved Apr 24, 2026, 06:54 PM UTC
Ticket Custom Fields continue to populate on the ticket edit screen as expected. This issue is resolved.
Minor March 26, 2026 QuickBooks: Invoice Syncing Error 1d 15h Third Party Services
Started Mar 26, 2026, 12:03 AM UTC· resolved Mar 27, 2026, 03:41 PM UTC
- investigating Mar 26, 2026, 12:03 AM UTC
We are currently investigating reports of issues impacting invoice syncing with QuickBooks. This includes delays or errors affecting both newly created invoices, recurring invoices, and payment syncs that were created after March 25th, 2026. Our team is actively working to identify the root cause and restore normal functionality as quickly as possible. We will provide updates as more information becomes available.
- investigating Mar 26, 2026, 01:44 AM UTC
We have identified that the issue is related to the use of custom tax rate settings. As we continue working toward a full resolution, a temporary workaround is available: assigning a 0% tax rate to the RepairShopr invoice will allow invoices to sync properly with QuickBooks. You may need to create a 0% tax rate in RepairShopr if one does not already exist. After the invoice has synced over, you will be able to manually change the tax rate within QuickBooks directly to reflect the proper amount. Our team is actively investigating a permanent fix and will share further updates as they become available.
- monitoring Mar 26, 2026, 04:08 PM UTC
Invoices with custom sales tax rates are successfully syncing to QuickBooks Online. We are actively monitoring QBO invoice syncing behavior to ensure stability. We are also investigating the root cause of the business validation errors to prevent them in the future. We will provide additional updates as they become available.
- resolved Mar 27, 2026, 03:41 PM UTC
Invoices with and without custom sales tax rates are syncing successfully to QuickBooks Online. Our team will continue monitoring to ensure stability.
Minor March 3, 2026 Outbound SMS Degraded 12d 22h Third Party Services
Started Mar 03, 2026, 06:52 PM UTC· resolved Mar 16, 2026, 05:02 PM UTC
- identified Mar 03, 2026, 06:52 PM UTC
We are experiencing an issue with our third party, which sends SMS notifications from our platform. BYO Twilio and Flowroute accounts are not affected. We are working with our third party to resolve this quickly. We appreciate your patience as we work to resolve this issue.
- identified Mar 09, 2026, 09:12 PM UTC
We are continuing to work closely with our third-party provider to restore SMS functionality. Our team is monitoring the situation and we will provide another update once more information becomes available.
- identified Mar 13, 2026, 08:02 PM UTC
We are still working closely with our third-party provider to restore SMS functionality. Our team is monitoring the situation and we will provide another update once more information becomes available.
- resolved Mar 16, 2026, 05:02 PM UTC
Outbound SMS messaging for RepairShopr accounts has been fully restored.
Minor February 4, 2026 Internal Server Error when updating Invoice Details Fields 2h 22m Application Server
Started Feb 04, 2026, 05:08 PM UTC· resolved Feb 04, 2026, 07:30 PM UTC
- investigating Feb 04, 2026, 05:08 PM UTC
The ‘Internal Server Error’ message affects the invoice UI when updating the Invoice Details fields such as Invoice Name, Invoice Template, Due Date, PO, etc. The updates will reflect upon refreshing the page. Our team is actively working on correcting this issue and will be sure to post updates with our progress.
- resolved Feb 04, 2026, 07:30 PM UTC
We have deployed an update, and updates to the Invoice Details section (such as Invoice Name, Due Date, PO, etc.) are registering as expected with no errors. This issue is resolved.
Minor January 9, 2026 RepairShopr Support channels are down 38m Third Party Services
Started Jan 09, 2026, 08:19 PM UTC· resolved Jan 09, 2026, 08:58 PM UTC
- identified Jan 09, 2026, 08:19 PM UTC
The third party service we use for support communication is currently experiencing an outage. Phone calls, chats, and emails to RepairShopr Support will either be unavailable or have delayed response until the outage is resolved by our third party. We will post updates here as we receive them.
- resolved Jan 09, 2026, 08:58 PM UTC
We have confirmed that our third-party service provider has resolved the underlying issue. As a result, all RepairShopr support channels, including phone, chat, and email, are now fully operational. We appreciate your patience while we worked to restore these services.
Minor December 18, 2025 Outgoing M365 Emails Degraded 1d 3h Background Workers
Started Dec 18, 2025, 01:39 PM UTC· resolved Dec 19, 2025, 05:03 PM UTC
No vendor updates were posted for this incident.
Minor November 18, 2025 Cloudflare Network Outage 8h 4m Application Server
Started Nov 18, 2025, 11:53 AM UTC· resolved Nov 18, 2025, 07:58 PM UTC
No vendor updates were posted for this incident.
Minor November 14, 2025 Outgoing Email Service Degradation 1h 53m Third Party Services
Started Nov 14, 2025, 06:22 PM UTC· resolved Nov 14, 2025, 08:15 PM UTC
No vendor updates were posted for this incident.
Minor October 28, 2025 Site responsiveness degraded 1d 20h Application Server
Started Oct 28, 2025, 07:47 PM UTC· resolved Oct 30, 2025, 04:32 PM UTC
No vendor updates were posted for this incident.
Minor October 20, 2025 Notification center delay 1d 3h Background Workers
Started Oct 20, 2025, 06:11 PM UTC· resolved Oct 21, 2025, 09:24 PM UTC
No vendor updates were posted for this incident.