RepairShopr incident

Ticket Custom Fields change to blank values when editing tickets

Minor Resolved View vendor source →

RepairShopr experienced a minor incident on April 23, 2026 affecting Application Server, lasting 20h 15m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 10:38 PM UTC
Resolved
Apr 24, 2026, 06:54 PM UTC
Duration
20h 15m
Detected by Pingoru
Apr 23, 2026, 10:38 PM UTC

Affected components

Application Server

Update timeline

  1. investigating Apr 23, 2026, 10:38 PM UTC

    We are currently investigating reports where Ticket Custom Fields may appear as blank when an existing ticket is opened in the Edit view. Because values are cleared when editing, if a ticket is saved while these fields appear blank, the previous values will be overwritten with blank values. Our engineering team is working to identify the root cause and a resolution. We will provide further updates as more information becomes available.

  2. monitoring Apr 24, 2026, 01:58 AM UTC

    Ticket Custom Fields are populating on the ticket edit screen as expected. We will continue to monitor to ensure stability.

  3. resolved Apr 24, 2026, 06:54 PM UTC

    Ticket Custom Fields continue to populate on the ticket edit screen as expected. This issue is resolved.