RepairShopr incident

Ticket Attachment delays

Resolved after 1 hour 21 minutes, affecting Background Workers, on June 15, 2026.

resolved Jun 15, 2026, 05:04 PM UTC

Ticket Attachment upload performance has returned to normal operating parameters. This issue is resolved. We will continue monitoring to ensure system stability.

Started
Jun 15, 2026, 03:43 PM UTC
Resolved
Jun 15, 2026, 05:04 PM UTC
Duration
1h 21m
Detected by Pingoru
Jun 15, 2026, 03:43 PM UTC

Affected components

Background Workers

Update timeline

  1. investigating Jun 15, 2026, 03:43 PM UTC

    We’re seeing delays of up to 15 minutes when processing ticket attachments. Our team is investigating the cause.

  2. monitoring Jun 15, 2026, 04:23 PM UTC

    We’ve made some adjustments and Ticket Attachment performance has improved. We’ll continue to monitor to ensure platform stability.

  3. resolved Jun 15, 2026, 05:04 PM UTC

    Ticket Attachment upload performance has returned to normal operating parameters. This issue is resolved. We will continue monitoring to ensure system stability.

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