RepairShopr incident
The third party service we use for support communication is currently experiencing an outage.
Resolved after 6 hours 24 minutes, affecting Third Party Services, on August 3, 2026.
The issue affecting our third-party contact center provider has been resolved, and Support communications have returned to normal operation. We appreciate your patience while our provider worked to restore service and apologize for any inconvenience this interruption may have caused.
Affected components
Update timeline
- investigating Aug 03, 2026, 02:50 PM UTC
The third party service we use for support communication is currently experiencing an outage. Phone calls, chats, and emails to Syncro Support will either be unavailable or have delayed response until the outage is resolved by our third party. We will post updates here as we receive them.
- monitoring Aug 03, 2026, 08:11 PM UTC
We are currently experiencing an issue with our third-party contact center provider. This outage is impacting Support communications between our customers and our Support team. A fix is in place and we are currently monitoring.
- resolved Aug 03, 2026, 09:14 PM UTC
The issue affecting our third-party contact center provider has been resolved, and Support communications have returned to normal operation. We appreciate your patience while our provider worked to restore service and apologize for any inconvenience this interruption may have caused.
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