Resolved after 7 days 14 hours, affecting Third Party Services, on September 8, 2026.
Xero sync is performing within expected parameters. We will continue to monitor sync activity closely to ensure ongoing stability.
Affected components
Update timeline
- investigating Sep 08, 2026, 05:58 AM UTC
We are aware that a number of accounts may experience errors when attempting to sync invoices, payments, purchase orders, or bills with Xero. We are actively partnering with Xero to resolve this issue in a timely manner. Thank you for your patience while we work to resolve this issue.
- identified Sep 08, 2026, 02:12 PM UTC
We’ve identified the root cause as a network-level block affecting requests from our servers to Xero, and are actively working with Xero to have it resolved. We’ll share an update as soon as we have one.
- identified Sep 11, 2026, 09:54 PM UTC
While initial reports indicate Xero sync is recovering for some accounts, we remain in active coordination with Xero to ensure full service stability. We will post additional updates as new information becomes available.
- resolved Sep 15, 2026, 08:22 PM UTC
Xero sync is performing within expected parameters. We will continue to monitor sync activity closely to ensure ongoing stability.
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