Outgoing Email Service Degraded

Update timeline

1. investigating Apr 29, 2026, 05:22 PM UTC

   We are experiencing an issue with our third party, which sends email notifications from our platform. BYO SMTP, previously-existing Verified Email Domains, and platform emails like notifications, alerts, and account verifications are not impacted. We are working with our third party to resolve this quickly. We appreciate your patience as we work to resolve this issue.

2. monitoring May 01, 2026, 05:35 AM UTC

   Outgoing email is functioning as expected. Our team will continue to monitor our email performance to ensure stability. Outgoing emails that were queued to send during the outage will be sent automatically. Please note that verifying your domain and/or enabling SMTP will not only allow your account to continue to send emails during an outage, but also will reduce the chances of your outgoing emails ending up in your clients’ spam folders. Steps to enable these features can be found at the links below. Verify domains: https://repair.uservoice.com/knowledgebase/articles/2015111-verified-email-domains Enable SMTP: https://repair.uservoice.com/knowledgebase/articles/1941568-bring-your-own-smtp

3. resolved May 01, 2026, 04:55 PM UTC

   Emails continue to send as expected. This issue is resolved. Please note that verifying your domain or enabling SMTP will not only allow your account to continue to send emails during an outage, but also will reduce the chances of your outgoing emails ending up in your clients’ spam folders. Steps to enable these features can be found at the links below. Verify domains: https://repair.uservoice.com/knowledgebase/articles/2015111-verified-email-domains Enable SMTP: https://repair.uservoice.com/knowledgebase/articles/1941568-bring-your-own-smtp