Is RepairShopr down?

We are aware that a number of accounts may experience errors when attempting to sync invoices, payments, purchase orders, or bills with Xero. We are actively partnering with Xero to resolve this issue in a timely manner. Thank you for your patience while we work to resolve this issue.

We’ve identified the root cause as a network-level block affecting requests from our servers to Xero, and are actively working with Xero to have it resolved. We’ll share an update as soon as we have one.

While initial reports indicate Xero sync is recovering for some accounts, we remain in active coordination with Xero to ensure full service stability. We will post additional updates as new information becomes available.

Xero sync is performing within expected parameters. We will continue to monitor sync activity closely to ensure ongoing stability.

The third party service we use for support communication is currently experiencing an outage. Phone calls, chats, and emails to Syncro Support will either be unavailable or have delayed response until the outage is resolved by our third party. We will post updates here as we receive them.

We are currently experiencing an issue with our third-party contact center provider. This outage is impacting Support communications between our customers and our Support team. A fix is in place and we are currently monitoring.

The issue affecting our third-party contact center provider has been resolved, and Support communications have returned to normal operation. We appreciate your patience while our provider worked to restore service and apologize for any inconvenience this interruption may have caused.

We are currently experiencing increased latency and performance degradation affecting portions of the platform. Our team is actively working with a third-party provider to restore normal service as quickly as possible. We understand the impact this may have on your operations and appreciate your patience while we work toward resolution. We will continue to provide updates as more information becomes available.

The issue causing increased latency and performance degradation has been mitigated. Services are currently operating normally, and our team is actively monitoring the environment alongside our third-party provider to ensure continued stability. We appreciate your patience and understanding while we worked to resolve this issue. Additional updates will be provided as necessary.

Our third-party provider has successfully addressed the underlying issue, and RepairShopr services are operating normally. We have verified that system stability is restored and will continue monitoring performance closely.