Is RepairShopr down?

We’re seeing reports that PDF generation isn’t functioning as expected. This affects invoices, reports, and other places where PDFs are utilized. Our team is actively investigating.

Our team has made adjustments and PDFs are generating as expected. We will continue to monitor to ensure stability.

RepairShopr PDF services are fully operational. This incident is now resolved.

We are experiencing an issue with our third party, which sends email notifications from our platform. BYO SMTP, previously-existing Verified Email Domains, and platform emails like notifications, alerts, and account verifications are not impacted. We are working with our third party to resolve this quickly. We appreciate your patience as we work to resolve this issue.

Outgoing email is functioning as expected. Our team will continue to monitor our email performance to ensure stability. Outgoing emails that were queued to send during the outage will be sent automatically. Please note that verifying your domain and/or enabling SMTP will not only allow your account to continue to send emails during an outage, but also will reduce the chances of your outgoing emails ending up in your clients’ spam folders. Steps to enable these features can be found at the links below. Verify domains: https://repair.uservoice.com/knowledgebase/articles/2015111-verified-email-domains Enable SMTP: https://repair.uservoice.com/knowledgebase/articles/1941568-bring-your-own-smtp

Emails continue to send as expected. This issue is resolved. Please note that verifying your domain or enabling SMTP will not only allow your account to continue to send emails during an outage, but also will reduce the chances of your outgoing emails ending up in your clients’ spam folders. Steps to enable these features can be found at the links below. Verify domains: https://repair.uservoice.com/knowledgebase/articles/2015111-verified-email-domains Enable SMTP: https://repair.uservoice.com/knowledgebase/articles/1941568-bring-your-own-smtp

We are currently investigating reports where Ticket Custom Fields may appear as blank when an existing ticket is opened in the Edit view. Because values are cleared when editing, if a ticket is saved while these fields appear blank, the previous values will be overwritten with blank values. Our engineering team is working to identify the root cause and a resolution. We will provide further updates as more information becomes available.

Ticket Custom Fields are populating on the ticket edit screen as expected. We will continue to monitor to ensure stability.

Ticket Custom Fields continue to populate on the ticket edit screen as expected. This issue is resolved.

We are currently investigating reports of issues impacting invoice syncing with QuickBooks. This includes delays or errors affecting both newly created invoices, recurring invoices, and payment syncs that were created after March 25th, 2026. Our team is actively working to identify the root cause and restore normal functionality as quickly as possible. We will provide updates as more information becomes available.

We have identified that the issue is related to the use of custom tax rate settings. As we continue working toward a full resolution, a temporary workaround is available: assigning a 0% tax rate to the RepairShopr invoice will allow invoices to sync properly with QuickBooks. You may need to create a 0% tax rate in RepairShopr if one does not already exist. After the invoice has synced over, you will be able to manually change the tax rate within QuickBooks directly to reflect the proper amount. Our team is actively investigating a permanent fix and will share further updates as they become available.

Invoices with custom sales tax rates are successfully syncing to QuickBooks Online. We are actively monitoring QBO invoice syncing behavior to ensure stability. We are also investigating the root cause of the business validation errors to prevent them in the future. We will provide additional updates as they become available.

Invoices with and without custom sales tax rates are syncing successfully to QuickBooks Online. Our team will continue monitoring to ensure stability.