QuickBooks: Invoice Syncing Error

Update timeline

1. investigating Mar 26, 2026, 12:03 AM UTC

   We are currently investigating reports of issues impacting invoice syncing with QuickBooks. This includes delays or errors affecting both newly created invoices, recurring invoices, and payment syncs that were created after March 25th, 2026. Our team is actively working to identify the root cause and restore normal functionality as quickly as possible. We will provide updates as more information becomes available.

2. investigating Mar 26, 2026, 01:44 AM UTC

   We have identified that the issue is related to the use of custom tax rate settings. As we continue working toward a full resolution, a temporary workaround is available: assigning a 0% tax rate to the RepairShopr invoice will allow invoices to sync properly with QuickBooks. You may need to create a 0% tax rate in RepairShopr if one does not already exist. After the invoice has synced over, you will be able to manually change the tax rate within QuickBooks directly to reflect the proper amount. Our team is actively investigating a permanent fix and will share further updates as they become available.

3. monitoring Mar 26, 2026, 04:08 PM UTC

   Invoices with custom sales tax rates are successfully syncing to QuickBooks Online. We are actively monitoring QBO invoice syncing behavior to ensure stability. We are also investigating the root cause of the business validation errors to prevent them in the future. We will provide additional updates as they become available.

4. resolved Mar 27, 2026, 03:41 PM UTC

   Invoices with and without custom sales tax rates are syncing successfully to QuickBooks Online. Our team will continue monitoring to ensure stability.