RepairShopr experienced a minor incident on March 3, 2026 affecting Third Party Services, lasting 12d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 03, 2026, 06:52 PM UTC
We are experiencing an issue with our third party, which sends SMS notifications from our platform. BYO Twilio and Flowroute accounts are not affected. We are working with our third party to resolve this quickly. We appreciate your patience as we work to resolve this issue.
- identified Mar 09, 2026, 09:12 PM UTC
We are continuing to work closely with our third-party provider to restore SMS functionality. Our team is monitoring the situation and we will provide another update once more information becomes available.
- identified Mar 13, 2026, 08:02 PM UTC
We are still working closely with our third-party provider to restore SMS functionality. Our team is monitoring the situation and we will provide another update once more information becomes available.
- resolved Mar 16, 2026, 05:02 PM UTC
Outbound SMS messaging for RepairShopr accounts has been fully restored.