Real World Technology Solutions incident

NBN Authentication Failures

Notice Resolved View vendor source →

Real World Technology Solutions experienced a notice incident on March 28, 2025 affecting NBN, lasting 134d 7h. The incident has been resolved; the full update timeline is below.

Started
Mar 28, 2025, 03:56 AM UTC
Resolved
Aug 09, 2025, 11:05 AM UTC
Duration
134d 7h
Detected by Pingoru
Mar 28, 2025, 03:56 AM UTC

Affected components

NBN

Update timeline

  1. monitoring Mar 28, 2025, 03:56 AM UTC

    We have resolved an issue affecting NBN authentication of services, and believe services are restored. We are now monitoring recovery.

  2. identified Mar 28, 2025, 04:37 AM UTC

    The previous issue with our authentication system (provided by our billing provider) has resurfaced and engineers are working with them to resolve.

  3. monitoring Mar 31, 2025, 10:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 09, 2025, 11:05 AM UTC

    This incident has been resolved.