Real World Technology Solutions incident

Service interuption - syd02 data centre

Minor Resolved View vendor source →

Real World Technology Solutions experienced a minor incident on January 12, 2026 affecting Virtual Machine Hosting and CloudPBX and 1 more component, lasting 2h 56m. The incident has been resolved; the full update timeline is below.

Started
Jan 12, 2026, 07:41 AM UTC
Resolved
Jan 12, 2026, 10:37 AM UTC
Duration
2h 56m
Detected by Pingoru
Jan 12, 2026, 07:41 AM UTC

Affected components

Virtual Machine HostingCloudPBXManaged Backup (Veeam)CloudPBX MobilePrivate WAN (MPLS VPN)Managed VPN

Update timeline

  1. investigating Jan 12, 2026, 07:41 AM UTC

    We are currently investigating a service interruption affecting services in our syd02 data hall.

  2. monitoring Jan 12, 2026, 09:18 AM UTC

    A fix has been implemented, and we are monitoring the results. Some services may require a restart to restore connectivity.

  3. resolved Jan 12, 2026, 10:37 AM UTC

    This incident has been resolved.