Resolved after 134 days 7 hours, affecting NBN, on March 28, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
NBN
Update timeline
- monitoring Mar 28, 2025, 03:56 AM UTC
We have resolved an issue affecting NBN authentication of services, and believe services are restored. We are now monitoring recovery.
- identified Mar 28, 2025, 04:37 AM UTC
The previous issue with our authentication system (provided by our billing provider) has resurfaced and engineers are working with them to resolve.
- monitoring Mar 31, 2025, 10:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 09, 2025, 11:05 AM UTC
This incident has been resolved.
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