Resolved on January 22, 2026.
We experienced a disruption to our CloudPBX platform this morning due to a regular database maintenance operation that processed incorrectly. Engineers recovered the database system and returned the system to normal operation. Customers may have been unable to make or receive calls from approximately 1:15am until 1:48am due to this issue. We have identified the issue and will be performing preventative maintenance over the coming days to remove the risk of a reoccurrence.
Update timeline
- resolved Jan 22, 2026, 03:19 PM UTC
We experienced a disruption to our CloudPBX platform this morning due to a regular database maintenance operation that processed incorrectly. Engineers recovered the database system and returned the system to normal operation. Customers may have been unable to make or receive calls from approximately 1:15am until 1:48am due to this issue. We have identified the issue and will be performing preventative maintenance over the coming days to remove the risk of a reoccurrence.
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