Real World Technology Solutions incident

CloudPBX calls failing after -30 seconds

Minor Resolved View vendor source →

Real World Technology Solutions experienced a minor incident on January 15, 2026 affecting CloudPBX, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2026, 02:27 AM UTC
Resolved
Jan 15, 2026, 03:37 AM UTC
Duration
1h 9m
Detected by Pingoru
Jan 15, 2026, 02:27 AM UTC

Affected components

CloudPBX

Update timeline

  1. investigating Jan 15, 2026, 02:27 AM UTC

    We are investigating where some calls are failing after ~30 seconds

  2. identified Jan 15, 2026, 03:13 AM UTC

    We've identified an issue affecting calls with certain versions of the CloudPBX App and are working on a fix.

  3. identified Jan 15, 2026, 03:26 AM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Jan 15, 2026, 03:37 AM UTC

    What happened: Some voice calls were disconnecting approximately 30 seconds after being answered. Who was affected: A subset of users connecting through certain network configurations (carrier-grade NAT). Root cause: A network address handling routine was not correctly processing connection details for some network topologies, causing call signalling to be misdirected due to a change to enhance logging for certain transactions. Resolution: Configuration updates have been applied to correctly handle all NAT scenarios. Normal service has been restored.