CloudPBX service disruption

Update timeline

1. investigating Feb 08, 2026, 10:51 PM UTC

   Engineers have identified and are investigating a critical hardware failure within our CloudPBX infrastructure.

2. resolved Feb 08, 2026, 11:02 PM UTC

   This incident has been resolved.

3. postmortem Feb 08, 2026, 11:02 PM UTC

   At approximately 9:10am, a server hosting some of your CloudPBX services experienced a hardware failure. Normally, our systems recover from this kind of event automatically — but the nature of this particular failure prevented that from happening. Our engineers identified the issue quickly and began manual recovery. We rebooted the affected server, moved your CloudPBX services to a separate cluster, and confirmed everything was back up and running by approximately 9:53am. We then restarted the connected home servers to make sure no leftover issues from the failure could cause further problems. We've since moved these resources permanently so they're no longer dependent on the hardware that failed. We're sorry for the disruption to your morning. If you're still experiencing any issues, please give us a call on 1300 798 718.