Real World Technology Solutions incident

Managed VPN currently unavailable

Real World Technology Solutions experienced a major incident on May 12, 2026 affecting Managed VPN, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started: May 12, 2026, 12:36 AM UTC
Resolved: May 12, 2026, 02:07 AM UTC
Duration: 1h 31m
Detected by Pingoru: May 12, 2026, 12:36 AM UTC

Affected components

Managed VPN

Update timeline

identified May 12, 2026, 12:36 AM UTC

Customers using our Ivanti VPN service are currently unable to log in due to a platform issue. This has been raised with Ivanti who have allocated resources to it. At 2:37am an update was received indicating that they anticipated an “expedited” resolution, however we have not received any updates since then. Our team will continue to follow up with Ivanti for next steps in the resolution process.
resolved May 12, 2026, 02:07 AM UTC

Ivanti has provided a resolution which has now been applied and tested, resolving this incident. We thank you for your patience.