Real World Technology Solutions Outage History

Customers using our Ivanti VPN service are currently unable to log in due to a platform issue. This has been raised with Ivanti who have allocated resources to it. At 2:37am an update was received indicating that they anticipated an “expedited” resolution, however we have not received any updates since then. Our team will continue to follow up with Ivanti for next steps in the resolution process.

Our team are working to address an issue impacting authentication to the CloudPBX Administration Interface. Next update in approximately 15 minutes.

We are currently aware of delayed call connections with CloudPBX Desktop application. This is affecting both inbound and outbound calling. Engineers are current working on a fix to restore full performance on the application.

The issue has been identified and a fix is being implemented.

We've identified an issue affecting calls with certain versions of the CloudPBX App and are working on a fix.

We are continuing to work on a fix for this issue.

We have implemented a rolling restart of the affecting infrastructure and restored connectivity. We are now investigating issues relating to individual services.

We have identified a fault affecting some of our Telstra Ethernet Access Services in NSW that terminate on one of our 100G Transmission ports. This is due to a Telstra equipment/network failure. Engineers are working with Telstra Level 3 Engineers to restore services.

The previous issue with our authentication system (provided by our billing provider) has resurfaced and engineers are working with them to resolve.

We're seeing some NBN authentications fail due to a third-party component: we have escalated this with their technical team.

Our billing and authentication platform, SMILE, is currently offline. The vendor is currently working to restore services. Customers may experience issues with authenticating NBN services or accessing billing details.

The outage is ongoing. Engineers have been able to put in place some workarounds for some customers, however we are still waiting for our upstream vendor to resolve the issue. The next update from them will be provided shortly after 3pm AEDT. We apologise for the inconvenience.

We are continuing to see issues relating to this. Workarounds are available for individual customers who are impacted on a case by case basis, and can be enabled after contacting our support on 1300 798 718.

Our vendor continues to experience issues restoring services, however we have provided workarounds for most customers. Customers who continue to have issues can contact our team on 1300 798 718 or email [email protected].

We are currently investigating an outage affecting registration across our CloudPBX platform.

We are seeing an un-planned outage impacting Telstra EA service in QLD. Testing indicates an issue in Brisbane on the upstream carrier side effecting an EA headend port. We have lodged a fault with them to assist in investigating.

Our help desk provider, Zendesk, is currently experiencing delays with processing inbound emails which is delaying ticket creation and ticket updates. Customers are encouraged to update their tickets from the Web Portal (https://helpdesk.realworld.net.au/). Tickets can also be created from here.

Zendesk have indicated that they are currently testing a fix for this and expect another update within the next 2 hours.

We've identified an issue causing intermittent ticket submission failures when submitting tickets to us via email. Our engineers are working on resolving this issue as quickly as possible. In the meantime, we ask that if you do not receive an automated reply from our systems after sending us an email, please submit your tickets via the helpdesk at https://helpdesk.realworld.net.au or if the issue is urgent, call us on 1300 798 718

NBN and other Data services which need re-authentication will currently be unable to connect due to an outage within an upstream dependent system. Engineers are working with the upstream provider to resolve.

We are aware of an outage affecting our billing system (SMILE) which is impacting a number of services. This includes provisioning requests, number porting requests and other services which depend on this service. Our vendor is aware of the outage and is working on a resolution.

Please be advised we are experiencing an issue with an NBN interconnect in Brisbane that is causing an outage for some services. Staff are currently investigating.