Rainbow Outage History

Rainbow degraded · 1 active incident View live status →

Rainbow had 33 outages in the last 2 years totaling 693h 26m of downtime — averaging 1.4 incidents per month.

There were 33 Rainbow outages since August 20, 2025 totaling 693h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.openrainbow.com

Minor July 21, 2026

Rainbow Hub – Audio Issue Affecting Call Queues with Alphalink SIP Trunks

Detected by Pingoru
Jul 21, 2026, 06:00 AM UTC
Resolved
Jul 21, 2026, 12:53 PM UTC
Duration
6h 53m
Affected: Europe & Middle East (EMEA) ([EMEA] Rainbow Hub Voice Services)
Timeline · 3 updates
  1. investigating Jul 21, 2026, 06:00 AM UTC

    We are currently investigating an issue affecting some Rainbow Hub customers using Alphalink SIP trunks. Calls routed through Call Queues may connect without audio or without a ringback tone. Direct calls appear to be working normally. As a temporary workaround, customers can replace the affected Call Queue with a standard Hunt Group. Our technical teams are actively investigating the issue. Further updates will be provided as soon as more information is available.

  2. monitoring Jul 21, 2026, 08:00 AM UTC

    The issue is no longer being observed. Our technical teams are continuing to monitor the service to confirm its stability.

  3. resolved Jul 21, 2026, 12:53 PM UTC

    The issue has been resolved. A configuration inconsistency introduced during the Call Queue migration to the new 3AZ infrastructure was identified and corrected without service disruption. The correction has been applied across the affected infrastructure, and Call Queue services are now operating normally.

Read the full incident report →

Major July 1, 2026

[APAC, DE, ANZ] Intermittent Conference launching Issues

Detected by Pingoru
Jul 01, 2026, 06:03 AM UTC
Resolved
Jul 01, 2026, 07:09 AM UTC
Duration
1h 5m
Affected: Germany (DE) ([DE] Rainbow Conferencing)Asia-Pacific (APAC) ([APAC] Rainbow Conferencing)Australia-New Zealand (ANZ) ([ANZ] Rainbow Conferencing)
Timeline · 4 updates
  1. investigating Jul 01, 2026, 06:03 AM UTC

    We are currently investigating this incident.

  2. identified Jul 01, 2026, 06:53 AM UTC

    Problem is identified we are going to apply the fix

  3. monitoring Jul 01, 2026, 06:58 AM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jul 01, 2026, 07:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 2, 2026

[EU] Rainbow Hub - Interruption of Telephony service

Detected by Pingoru
Jun 02, 2026, 09:15 AM UTC
Resolved
Jun 02, 2026, 09:35 AM UTC
Duration
19m
Affected: Europe & Middle East (EMEA) ([EMEA] Rainbow Hub Voice Services)
Timeline · 5 updates
  1. investigating Jun 02, 2026, 09:15 AM UTC

    Some customers have reported issues on Rainbow Hub. Our technical teams are analyzing the issue to identify the root cause and assess the full impact. We will provide an update shortly.

  2. identified Jun 02, 2026, 09:26 AM UTC

    Our teams have identified the origin of the incident. Mitigation actions are in progress, including cleanup and restart of the impacted component. Service recovery is underway, and we will continue to keep you informed.

  3. monitoring Jun 02, 2026, 09:32 AM UTC

    **Service restoration in progress** Services are currently being restored. Please note that it may take some time before full service is fully restored for all customers. Our teams remain fully engaged to complete the recovery as quickly as possible.

  4. resolved Jun 02, 2026, 09:35 AM UTC

    This incident has been resolved. Thank you for your patience and understanding throughout this incident.

  5. resolved Jun 03, 2026, 07:15 AM UTC

    $16

Read the full incident report →

Notice June 1, 2026

[EU] Rainbow Hub - Loss of Telephony service

Detected by Pingoru
Jun 01, 2026, 01:58 PM UTC
Resolved
Jun 01, 2026, 04:27 PM UTC
Duration
2h 28m
Affected: Europe & Middle East (EMEA) ([EMEA] Rainbow Hub Voice Services)North America (NA) ([NA] Rainbow Core Services)North America (NA) ([NA] Rainbow Conferencing)North America (NA) ([NA] Rainbow Media Relays)North America (NA) ([NA] Rainbow Hub Voices Services)Asia-Pacific (APAC) ([APAC] Rainbow Media Relays)
Timeline · 11 updates

Read the full incident report →

Minor April 6, 2026

[CALA] Downgrade Pleiade firmware to R400.1.25.04.1763 for LATAM

Detected by Pingoru
Apr 06, 2026, 11:59 AM UTC
Resolved
Apr 06, 2026, 11:59 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 06, 2026, 11:59 AM UTC

    Type: Incident Duration: 2 hours and 57 minutes Affected Components: [CALA] Rainbow Hub Voices Services Apr 6, 11:59:00 GMT+0 - Investigating - We are currently investigating this incident. Apr 6, 13:47:39 GMT+0 - Identified - We are continuing to work on a fix for this incident. Apr 6, 14:25:32 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 6, 14:56:27 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor March 16, 2026

Issue on Rainbow hybrid telephony / API portals

Detected by Pingoru
Mar 16, 2026, 09:00 PM UTC
Resolved
Mar 16, 2026, 09:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 16, 2026, 09:00 PM UTC

    Type: Incident Duration: 50 minutes Affected Components: [WW] Rainbow Hybrid PBX Telephony, [WW] Rainbow Administration & Subscriptions, , [EMEA] Rainbow Hub Voice Services, Global (WW) → Mar 16, 21:00:22 GMT+0 - Identified - We are continuing to work on a fix for this incident. Mar 16, 21:50:22 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor February 16, 2026

[EU] Infrastructure slowness issues

Detected by Pingoru
Feb 16, 2026, 09:11 AM UTC
Resolved
Feb 16, 2026, 09:11 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 16, 2026, 09:11 AM UTC

    Type: Incident Duration: 40 minutes Affected Components: [WW] Rainbow Hybrid PBX Telephony, [EMEA] Rainbow Hub Voice Services, [WW] Rainbow Administration & Subscriptions, [DE] Rainbow Core Services, [EMEA] Rainbow Core Services, , , Global (WW) → Germany (DE) → Feb 16, 09:11:00 GMT+0 - Identified - We experienced some slowness on the European platform between 10:10 and 10:30 CET, which resulted in degraded service access in certain areas and on some features. This was due to partial congestion caused by an update rollout from our IaaS provider. Service is back to normal. We keep monitoring closely Feb 16, 09:51:15 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor February 9, 2026

Intermittent telephony issues

Detected by Pingoru
Feb 09, 2026, 07:30 AM UTC
Resolved
Feb 09, 2026, 07:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 09, 2026, 07:30 AM UTC

    Type: Incident Duration: 1 hour and 25 minutes Feb 9, 07:30:00 GMT+0 - Investigating - We are currently investigating this incident. Feb 9, 07:45:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Feb 9, 07:55:00 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor February 4, 2026

Intermittent softphone issues

Detected by Pingoru
Feb 04, 2026, 08:29 AM UTC
Resolved
Feb 04, 2026, 08:29 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 04, 2026, 08:29 AM UTC

    Type: Incident Duration: 7 hours and 43 minutes Affected Components: [EMEA] Rainbow Hub Voice Services Feb 4, 15:54:50 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 4, 16:12:33 GMT+0 - Resolved - This incident has been resolved. Feb 4, 08:29:11 GMT+0 - Investigating - We are currently investigating this incident. A few amount of user cannot make external calls Feb 4, 10:20:27 GMT+0 - Identified - We are continuing to work on a fix for this incident.

Read the full incident report →

Minor January 29, 2026

Telephony issue

Detected by Pingoru
Jan 29, 2026, 12:58 PM UTC
Resolved
Jan 29, 2026, 12:58 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 29, 2026, 12:58 PM UTC

    Type: Incident Duration: 32 minutes Jan 29, 12:58:52 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jan 29, 13:21:05 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jan 29, 13:24:44 GMT+0 - Monitoring - Some customers still impacted, fix is ongoing Jan 29, 13:31:07 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor January 22, 2026

Intermittent issue with telephony services affecting a few PBXs

Detected by Pingoru
Jan 22, 2026, 09:20 PM UTC
Resolved
Jan 22, 2026, 09:20 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 22, 2026, 09:20 PM UTC

    Type: Incident Duration: 20 minutes Affected Components: [WW] Rainbow Hybrid PBX Telephony Jan 22, 21:20:00 GMT+0 - Investigating - We are currently investigating this incident. Jan 22, 21:40:00 GMT+0 - Resolved - This incident has been resolved. Jan 22, 22:09:48 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor January 20, 2026

Degradated network performance

Detected by Pingoru
Jan 20, 2026, 08:44 PM UTC
Resolved
Jan 20, 2026, 08:44 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 20, 2026, 08:44 PM UTC

    Type: Incident Duration: 8 minutes Affected Components: [DE] Rainbow Core Services, [DE] Rainbow Conferencing, , Germany (DE) → Jan 20, 20:44:00 GMT+0 - Investigating - Several network loss on DC provider, causing some users reconnections Jan 20, 20:52:00 GMT+0 - Resolved - This incident has been resolved. No more reconnection issues observed

Read the full incident report →

Minor November 25, 2025

Issue with inbound/outbound Softphone calls for some users

Detected by Pingoru
Nov 25, 2025, 03:43 PM UTC
Resolved
Nov 25, 2025, 03:43 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 25, 2025, 03:43 PM UTC

    Type: Incident Duration: 3 hours and 32 minutes Affected Components: [EMEA] Rainbow Hub Voice Services Nov 25, 18:50:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Nov 25, 19:13:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 25, 15:43:00 GMT+0 - Investigating - We are currently investigating this incident. Nov 25, 19:15:00 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor November 16, 2025

mobile device notification issue

Detected by Pingoru
Nov 16, 2025, 04:36 AM UTC
Resolved
Nov 16, 2025, 04:36 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 16, 2025, 04:36 AM UTC

    Type: Incident Duration: 7 minutes Affected Components: [EMEA] Rainbow Core Services Nov 16, 04:36:26 GMT+0 - Identified - Some users may encounter difficulties receiving notification on their mobile device when idle, leading to incoming calls not present for instance. We are working on a fix. In a meantime, to not loose any incoming call, you may use or other desktop or web applications on a PC. Nov 16, 04:43:52 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor November 13, 2025

Service disruption

Detected by Pingoru
Nov 13, 2025, 08:50 AM UTC
Resolved
Nov 13, 2025, 08:50 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 13, 2025, 08:50 AM UTC

    Type: Incident Affected Components: [APAC] Rainbow Media Relays, [APAC] Rainbow Conferencing, [APAC] Rainbow Core Services Nov 13, 08:50:00 GMT+0 - Resolved - This incident has been resolved. Nov 13, 09:10:00 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor October 15, 2025

Intermittent issue with telephony services affecting a few PBXs.

Detected by Pingoru
Oct 15, 2025, 10:42 PM UTC
Resolved
Oct 15, 2025, 10:42 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 15, 2025, 10:42 PM UTC

    Type: Incident Duration: 22 minutes Affected Components: [WW] Rainbow Hybrid PBX Telephony Oct 15, 22:42:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 15, 22:48:41 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 15, 23:03:41 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →