[Middle-East] Audio & Video Degraded Quality

Update timeline

1. identified Apr 01, 2026, 05:30 AM UTC

   Following an incident affecting the **AWS data center in Bahrain** on April 1st (see AWS Health Dashboard: ), media traffic was temporarily redirected to **APAC and European regions** to ensure service continuity. As a result, some users may experience a **temporary decrease in media quality** during this period. A full recovery is planned **within one week.**

2. identified Apr 09, 2026, 07:13 AM UTC

   Update – Infrastructure Recovery Plan Due to the ongoing unavailability of our primary infrastructure in the **AWS Bahrain region** datacenter, and constraints related to the current regional situation, we are unable to restore service from this data center in the short term. As a result, we have initiated the deployment of a **new production instance in an alternative data center outside the Middle East region** to restore long-term service stability. **Current status and next steps:** * The new environment is being identified, then built and validated. * This process is expected to take **approximately one month**. * In the meantime, media traffic will continue to be routed through other regions to maintain service availability, which may result in **temporary impacts on media quality or latency** for some users. We will continue to share progress updates and will communicate once the new instance is ready and traffic migration is completed. Thank you for your patience and understanding.

3. identified Apr 21, 2026, 08:31 AM UTC

   $18

4. identified Apr 28, 2026, 09:01 AM UTC

   $1c

5. resolved May 13, 2026, 03:39 PM UTC

   We understand the inconvenience this incident may have caused and thank you for your patience. Our teams have worked on our infrastructure to address the issues experienced by customers, and a fix was successfully deployed on **May 6th**. The service should now be back to normal. To ensure optimal performance, we recommend verifying your firewall configuration to **allow access to the full Rainbow infrastructure**. Please review and apply the required network rules as described in the following documentation: 👉 Failure to update firewall rules may result in connectivity issues or service disruption. If you continue to experience any degradation, please open a ticket with our Customer Care team so we can assist you as quickly as possible. We will continue to monitor the situation closely.

6. identified Jun 16, 2026, 07:26 AM UTC

   $22