Rainbow incident

[France] Rainbow – Connectivity issue between our hosting provider and the Orange network

Minor Resolved

Rainbow experienced a minor incident on October 2, 2026 affecting Europe & Middle East (EMEA) ([EMEA] Rainbow Core Services) and Europe & Middle East (EMEA) ([EMEA] Rainbow Hub Voice Services) and 1 more component, lasting 9h 45m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2026, 01:22 PM UTC
Resolved
Oct 02, 2026, 11:08 PM UTC
Duration
9h 45m
Detected by Pingoru
Oct 02, 2026, 01:22 PM UTC

Affected components

Europe & Middle East (EMEA) ([EMEA] Rainbow Core Services)Europe & Middle East (EMEA) ([EMEA] Rainbow Hub Voice Services)Europe & Middle East (EMEA) ([EMEA] Rainbow Conferencing)Europe & Middle East (EMEA) ([EMEA] Rainbow Media Relays)

Update timeline

  1. investigating Oct 02, 2026, 01:22 PM UTC

    We are currently experiencing a network issue involving our service provider, affecting some users in France connecting to Rainbow through the Orange network. We will share further updates as more information becomes available.

  2. identified Oct 02, 2026, 01:50 PM UTC

    OVHcloud has confirmed a network connectivity issue between Orange and OVHcloud. Their teams are working to restore normal connectivity. Users in France accessing Rainbow through an Orange internet connection may experience slow performance or intermittent access issues. You can follow the provider’s updates here: We will share further updates as more information becomes available.

  3. monitoring Oct 02, 2026, 02:52 PM UTC

    OVHcloud has confirmed that connectivity was fully restored on October 2, 2026, at 16:40 CEST (14:40 UTC). We are also monitoring Rainbow services to confirm continued stability. Further details are available on [OVHcloud’s status page](https://network.status-ovhcloud.com/incidents/jqxcrgr138b4).

  4. resolved Oct 02, 2026, 11:08 PM UTC

    Following the resolution of the network incident reported by OVHcloud, this incident is now resolved on our side as well. Further details are available on [OVHcloud’s status page](https://network.status-ovhcloud.com/incidents/jqxcrgr138b4).