Rainbow incident
Rainbow Hub – Audio Issue Affecting Call Queues with Alphalink SIP Trunks
Resolved after 6 hours 53 minutes, affecting Europe & Middle East (EMEA) ([EMEA] Rainbow Hub Voice Services), on July 21, 2026.
The issue has been resolved. A configuration inconsistency introduced during the Call Queue migration to the new 3AZ infrastructure was identified and corrected without service disruption. The correction has been applied across the affected infrastructure, and Call Queue services are now operating normally.
Affected components
Update timeline
- investigating Jul 21, 2026, 06:00 AM UTC
We are currently investigating an issue affecting some Rainbow Hub customers using Alphalink SIP trunks. Calls routed through Call Queues may connect without audio or without a ringback tone. Direct calls appear to be working normally. As a temporary workaround, customers can replace the affected Call Queue with a standard Hunt Group. Our technical teams are actively investigating the issue. Further updates will be provided as soon as more information is available.
- monitoring Jul 21, 2026, 08:00 AM UTC
The issue is no longer being observed. Our technical teams are continuing to monitor the service to confirm its stability.
- resolved Jul 21, 2026, 12:53 PM UTC
The issue has been resolved. A configuration inconsistency introduced during the Call Queue migration to the new 3AZ infrastructure was identified and corrected without service disruption. The correction has been applied across the affected infrastructure, and Call Queue services are now operating normally.
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