Rainbow incident

[EU] Loss of Telephony service

Major Ongoing

Rainbow is currently experiencing a major incident affecting Europe & Middle East (EMEA) ([EMEA] Rainbow Hub Voice Services) and North America (NA) ([NA] Rainbow Conferencing) and 1 more component, which began 2h ago. The vendor's full update timeline is below.

Started
Jun 01, 2026, 01:58 PM UTC
Resolved
Ongoing
Duration
● 1h 48m
Detected by Pingoru
Jun 01, 2026, 01:58 PM UTC

Affected components

Europe & Middle East (EMEA) ([EMEA] Rainbow Hub Voice Services)North America (NA) ([NA] Rainbow Conferencing)Asia-Pacific (APAC) ([APAC] Rainbow Media Relays)

Update timeline

  1. investigating Jun 01, 2026, 01:58 PM UTC

    We are currently investigating this incident.

  2. investigating Jun 01, 2026, 02:10 PM UTC

    We’re currently experiencing a loss of telephony for some customers, with intermittent disruptions affecting others. We understand the impact this may have and sincerely apologize for the inconvenience. Our teams are actively investigating and working to restore full service as quickly as possible.

  3. investigating Jun 01, 2026, 02:23 PM UTC

    **Increase in impact** We are currently seeing an increase in the number of customers affected. We understand how critical this service is and sincerely apologize for the continued inconvenience. At this time, the root cause has not yet been identified, but our teams are actively investigating and working urgently to resolve the issue.

  4. investigating Jun 01, 2026, 02:28 PM UTC

    **Increase in impact** We are currently seeing an increase in the number of customers affected. All European users are impacted. We understand how critical this service is and sincerely apologize for the continued inconvenience. At this time, the root cause has not yet been identified, but our teams are actively investigating and working urgently to resolve the issue.

  5. identified Jun 01, 2026, 02:58 PM UTC

    **Ongoing investigation** We are observing an intermittent network issue affecting both our data centers in Roubaix and Limburg. We are working closely with our IaaS provider to analyze the situation and identify the root cause. Our teams remain fully engaged to restore full stability as quickly as possible.

  6. identified Jun 01, 2026, 03:30 PM UTC

    Our teams remain fully mobilized and are continuing in-depth analysis with our IaaS provider. Work is progressing, and we are focused on restoring full service stability.

  7. identified Jun 01, 2026, 03:42 PM UTC

    The network has been stabilized, but the service is still impacted. Our teams are now focusing on the application layer and are fully engaged in restoring full service as quickly as possible.