Rainbow incident

[EU] Rainbow Hub - Loss of Telephony service

Notice Resolved

Rainbow experienced a notice incident on June 1, 2026 affecting Europe & Middle East (EMEA) ([EMEA] Rainbow Hub Voice Services) and North America (NA) ([NA] Rainbow Core Services) and 1 more component, lasting 2h 28m. The incident has been resolved; the full update timeline is below.

Started
Jun 01, 2026, 01:58 PM UTC
Resolved
Jun 01, 2026, 04:27 PM UTC
Duration
2h 28m
Detected by Pingoru
Jun 01, 2026, 01:58 PM UTC

Affected components

Europe & Middle East (EMEA) ([EMEA] Rainbow Hub Voice Services)North America (NA) ([NA] Rainbow Core Services)North America (NA) ([NA] Rainbow Conferencing)North America (NA) ([NA] Rainbow Media Relays)North America (NA) ([NA] Rainbow Hub Voices Services)Asia-Pacific (APAC) ([APAC] Rainbow Media Relays)

Update timeline

  1. investigating Jun 01, 2026, 01:58 PM UTC

    We are currently investigating this incident.

  2. investigating Jun 01, 2026, 02:10 PM UTC

    We’re currently experiencing a loss of telephony for some customers, with intermittent disruptions affecting others. We understand the impact this may have and sincerely apologize for the inconvenience. Our teams are actively investigating and working to restore full service as quickly as possible.

  3. investigating Jun 01, 2026, 02:23 PM UTC

    **Increase in impact** We are currently seeing an increase in the number of customers affected. We understand how critical this service is and sincerely apologize for the continued inconvenience. At this time, the root cause has not yet been identified, but our teams are actively investigating and working urgently to resolve the issue.

  4. investigating Jun 01, 2026, 02:28 PM UTC

    **Increase in impact** We are currently seeing an increase in the number of customers affected. All European users are impacted. We understand how critical this service is and sincerely apologize for the continued inconvenience. At this time, the root cause has not yet been identified, but our teams are actively investigating and working urgently to resolve the issue.

  5. identified Jun 01, 2026, 02:58 PM UTC

    **Ongoing investigation** We are observing an intermittent network issue affecting both our data centers in Roubaix and Limburg. We are working closely with our IaaS provider to analyze the situation and identify the root cause. Our teams remain fully engaged to restore full stability as quickly as possible.

  6. identified Jun 01, 2026, 03:30 PM UTC

    Our teams remain fully mobilized and are continuing in-depth analysis with our IaaS provider. Work is progressing, and we are focused on restoring full service stability.

  7. identified Jun 01, 2026, 03:42 PM UTC

    The network has been stabilized, but the service is still impacted. Our teams are now focusing on the application layer and are fully engaged in restoring full service as quickly as possible.

  8. identified Jun 01, 2026, 03:50 PM UTC

    **Service restoration in progress** Services are currently being restored. Please note that it may take some time before full service is fully restored for all customers. Our teams remain fully engaged to complete the recovery as quickly as possible.

  9. monitoring Jun 01, 2026, 03:57 PM UTC

    **Service restored** Service has now been restored. Our teams are continuing to monitor the situation closely to ensure ongoing stability. If you continue to experience issues, please restart your Rainbow phone or softphone application. Thank you for your patience and understanding throughout this incident.

  10. resolved Jun 01, 2026, 04:27 PM UTC

    This incident has been resolved.

  11. resolved Jun 02, 2026, 08:28 AM UTC

    $16