Rainbow incident

[EMEA] Rainbow Hub – Call issues after attended transfer from a Call Queue (Alphalink and Telenet)

Minor Ongoing

Rainbow is currently experiencing a minor incident affecting Europe & Middle East (EMEA) ([EMEA] Rainbow Hub Voice Services), which began 3d ago. The vendor's full update timeline is below.

Started
Sep 25, 2026, 04:27 PM UTC
Resolved
Ongoing
Duration
● 3d 7h
Detected by Pingoru
Sep 25, 2026, 04:27 PM UTC

Affected components

Europe & Middle East (EMEA) ([EMEA] Rainbow Hub Voice Services)

Update timeline

  1. investigating Sep 25, 2026, 04:27 PM UTC

    $19

  2. identified Sep 28, 2026, 06:56 AM UTC

    Our teams have made progress on the issue affecting some Rainbow Hub customers. The issue is linked to a recent platform change affecting how transfers are handled. A fix has been developed and is being validated. We will share the deployment schedule as soon as validation is complete. Until the fix is deployed, we recommend: * using blind (direct) transfer instead of attended transfer, or * answering and transferring Call Queue calls from the Rainbow application on a PC. Our teams remain fully engaged to resolve this issue as quickly as possible.