Rainbow incident

[EU] Rainbow Hub - Interruption of Telephony service

Notice Resolved

Rainbow experienced a notice incident on June 2, 2026 affecting Europe & Middle East (EMEA) ([EMEA] Rainbow Hub Voice Services), lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2026, 09:15 AM UTC
Resolved
Jun 02, 2026, 09:35 AM UTC
Duration
19m
Detected by Pingoru
Jun 02, 2026, 09:15 AM UTC

Affected components

Europe & Middle East (EMEA) ([EMEA] Rainbow Hub Voice Services)

Update timeline

  1. investigating Jun 02, 2026, 09:15 AM UTC

    Some customers have reported issues on Rainbow Hub. Our technical teams are analyzing the issue to identify the root cause and assess the full impact. We will provide an update shortly.

  2. identified Jun 02, 2026, 09:26 AM UTC

    Our teams have identified the origin of the incident. Mitigation actions are in progress, including cleanup and restart of the impacted component. Service recovery is underway, and we will continue to keep you informed.

  3. monitoring Jun 02, 2026, 09:32 AM UTC

    **Service restoration in progress** Services are currently being restored. Please note that it may take some time before full service is fully restored for all customers. Our teams remain fully engaged to complete the recovery as quickly as possible.

  4. resolved Jun 02, 2026, 09:35 AM UTC

    This incident has been resolved. Thank you for your patience and understanding throughout this incident.