Rainbow incident
[WW] Rainbow – Service Slowness
Rainbow experienced a minor incident on October 20, 2026 affecting Global (WW) ([WW] Rainbow Hybrid PBX Telephony) and Global (WW) ([WW] Rainbow Administration & Subscriptions), lasting 1h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2026, 07:31 AM UTC
We are currently investigating an issue causing slowness across Rainbow services, potentially affecting some functionalities, including Bubbles and conferences.Our technical teams are actively working to identify the cause and restore normal service.We will provide further updates as soon as more information becomes available.
- identified Oct 20, 2026, 07:39 AM UTC
We have identified the cause of the issue affecting Rainbow services. The system is currently recovering, and our technical teams are closely monitoring the situation. However, an issue with the calendar presence status on Rainbow is still ongoing. We will provide further updates as the situation progresses.
- monitoring Oct 20, 2026, 07:49 AM UTC
We confirm that the affected Rainbow services have been restored and are operating normally, with the exception of the calendar presence feature, which remains unavailable. Our technical teams are continuing to work on restoring this remaining functionality.
- resolved Oct 20, 2026, 09:13 AM UTC
The main issue affecting Rainbow services has been resolved, and all other services are now operating normally. However, the calendar presence feature remains unavailable. An intervention on our production infrastructure is required to restore this functionality, but it cannot be performed at this time. We will provide further information tomorrow regarding the next steps. If you are still experiencing any other issues, please open a support ticket so our teams can investigate.