Rainbow incident

We’re investigating reports of service issues

Notice Ongoing
Started
May 04, 2026, 10:06 AM UTC
Resolved
Ongoing
Duration
● 1h 35m
Detected by Pingoru
May 04, 2026, 10:06 AM UTC

Affected components

Middle East (ME) ([Middle-East] Rainbow Conferencing)Europe & Middle East (EMEA) ([EMEA] Rainbow Hub Voice Services)Middle East (ME) ([Middle-East] Rainbow Media Relays)

Update timeline

  1. investigating May 04, 2026, 10:06 AM UTC

    Some customers have reported an interruption of Rainbow Hub service. Our technical teams are analyzing the issue to identify the root cause and assess the full impact. We will provide an update shortly.

  2. monitoring May 04, 2026, 10:08 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. monitoring May 04, 2026, 09:53 PM UTC

    We have corrected the recorded start time of the service disruption to reflect the exact moment the issue began. This adjustment ensures full accuracy in our incident timeline. Based on updated log analysis, we were able to more precisely determine when the incident started. We now estimate the start of the incident at **11:53**.

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