Rainbow incident

[EU] Rainbow Hub interruption of service

Notice Resolved

Rainbow experienced a notice incident on May 4, 2026 affecting Middle East (ME) ([Middle-East] Rainbow Conferencing) and Europe & Middle East (EMEA) ([EMEA] Rainbow Hub Voice Services) and 1 more component, lasting 2h 57m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 09:53 AM UTC
Resolved
May 04, 2026, 12:50 PM UTC
Duration
2h 57m
Detected by Pingoru
May 04, 2026, 09:53 AM UTC

Affected components

Middle East (ME) ([Middle-East] Rainbow Conferencing)Europe & Middle East (EMEA) ([EMEA] Rainbow Hub Voice Services)Middle East (ME) ([Middle-East] Rainbow Media Relays)

Update timeline

  1. investigating May 04, 2026, 10:06 AM UTC

    Some customers have reported an interruption of Rainbow Hub service. Our technical teams are analyzing the issue to identify the root cause and assess the full impact. We will provide an update shortly.

  2. monitoring May 04, 2026, 10:08 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 04, 2026, 12:50 PM UTC

    The incident has been resolved and all services are operating normally. The root cause analysis will be shared in a forthcoming post‑mortem.

  4. resolved May 04, 2026, 01:00 PM UTC

    We have corrected the recorded start time of the service interruption to reflect the exact moment the issue began. This adjustment ensures full accuracy in our incident timeline. Based on updated log analysis, we were able to more precisely determine when the incident started. We now estimate the start of the incident at **11:53 AM CET**.

  5. monitoring May 04, 2026, 09:53 PM UTC

    We have corrected the recorded start time of the service disruption to reflect the exact moment the issue began. This adjustment ensures full accuracy in our incident timeline. Based on updated log analysis, we were able to more precisely determine when the incident started. We now estimate the start of the incident at **11:53**.

  6. resolved May 05, 2026, 08:41 AM UTC

    $20