Rainbow incident

[EMEA] Rainbow Hub – Call disruption affecting DeskPhone devices (Alphalink and Telenet SIP trunk)

Minor Resolved

Rainbow experienced a minor incident on October 16, 2026 affecting Europe & Middle East (EMEA) ([EMEA] Rainbow Core Services) and Europe & Middle East (EMEA) ([EMEA] Rainbow Hub Voice Services) and 1 more component, lasting 1h 50m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2026, 06:54 AM UTC
Resolved
Oct 16, 2026, 08:45 AM UTC
Duration
1h 50m
Detected by Pingoru
Oct 16, 2026, 06:54 AM UTC

Affected components

Europe & Middle East (EMEA) ([EMEA] Rainbow Core Services)Europe & Middle East (EMEA) ([EMEA] Rainbow Hub Voice Services)Europe & Middle East (EMEA) ([EMEA] Rainbow Conferencing)Europe & Middle East (EMEA) ([EMEA] Rainbow Media Relays)

Update timeline

  1. investigating Oct 16, 2026, 06:54 AM UTC

    We are currently investigating an issue affecting calls involving Myriad devices using the Alphalink and Telenet SIP trunk. Our technical teams are actively working to identify the problem and restore normal service as quickly as possible. We will provide further updates as soon as more information becomes available.

  2. monitoring Oct 16, 2026, 07:33 AM UTC

    Our technical teams have identified a potential cause and have taken actions to restore the affected services. We are starting to see signs of recovery, but the service has not yet been fully restored. Our teams remain actively engaged, and we will provide further updates as the situation evolves.

  3. resolved Oct 16, 2026, 08:45 AM UTC

    The issue has been resolved, and normal service has been fully restored.