productboard incident

Publicly Shared Legacy Roadmaps not loading

Resolved after 3 hours 26 minutes, affecting Web Application, on June 12, 2025.

monitoring Jun 12, 2025, 08:31 PM UTC

The issue affecting publicly shared Legacy Roadmaps has been mitigated. We've implemented a solution to address issues accessing and using Productboard. Some customers may have to clear their cookies. If you are still encountering issues, please reach out to [email protected]. Thank you for bearing with us.

Started
Jun 12, 2025, 06:55 PM UTC
Resolved
Jun 12, 2025, 10:21 PM UTC
Duration
3h 26m
Detected by Pingoru
Jun 12, 2025, 06:55 PM UTC

Affected components

Web Application

Update timeline

  1. investigating Jun 12, 2025, 06:55 PM UTC

    We are experiencing an issue that is preventing publicly shared Legacy Roadmap boards from loading. We're currently investigating the issue and will provide a status update once we have more information. Apologies for the inconvenience.

  2. identified Jun 12, 2025, 08:00 PM UTC

    We've received reports of related issues accessing Productboard and have identified that the issue affecting Publicly Shared Legacy roadmaps to be connected and is due to a current Cloudflare outage. We're working with Cloudflare to resolve the issue. Please see https://www.cloudflarestatus.com/ for more details.

  3. monitoring Jun 12, 2025, 08:31 PM UTC

    The issue affecting publicly shared Legacy Roadmaps has been mitigated. We've implemented a solution to address issues accessing and using Productboard. Some customers may have to clear their cookies. If you are still encountering issues, please reach out to [email protected]. Thank you for bearing with us.

  4. resolved Jun 12, 2025, 10:21 PM UTC

    This incident has been resolved.

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