productboard incident
The Product Hierarchy API is currently experiencing timeout issues.
Minor Vendor's status page →
Resolved after 8 hours 52 minutes, affecting MCP, APIs and Integrations, on August 7, 2025.
A fix has been implemented, and we are monitoring the results.
Affected components
MCP, APIs and Integrations
Update timeline
- investigating Aug 07, 2025, 10:57 PM UTC
We’re currently investigating an issue that may cause timeouts when updating custom fields using our product hierarchy API. We’ll share more details as soon as we have them.
- identified Aug 07, 2025, 11:31 PM UTC
We’ve identified the root cause and are actively working on a fix.
- identified Aug 08, 2025, 12:17 AM UTC
We are continuing to work on a fix for the issue.
- monitoring Aug 08, 2025, 01:21 AM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Aug 08, 2025, 07:49 AM UTC
The issue has been resolved. APIs are fully operational.
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