productboard incident

Potential degradation and issues due to AWS outage

Notice Resolved View vendor source →

productboard experienced a notice incident on October 20, 2025 affecting Web Application and Insights, lasting 19h 33m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 02:17 PM UTC
Resolved
Oct 21, 2025, 09:50 AM UTC
Duration
19h 33m
Detected by Pingoru
Oct 20, 2025, 02:17 PM UTC

Affected components

Web ApplicationInsights

Update timeline

  1. investigating Oct 20, 2025, 02:17 PM UTC

    Due to the AWS incident this morning, we are still experiencing issues. There will be some lags and delays in processing events in the workspace. Our team are monitoring our platform and are ensuring that everything is working smoothly.

  2. resolved Oct 21, 2025, 09:50 AM UTC

    Following yesterday's AWS outage, mitigation is complete: our third-party providers report services are back to normal and we're observing healthy system performance. We'll continue to monitor closely and update this page if anything changes.