productboard incident
Webhooks via Public API v1 are not getting updates
Resolved after 1 hour 23 minutes, affecting MCP, APIs and Integrations, on August 19, 2025.
The issue has been resolved. New notifications are being sent and a small backlog is being reprocessed.
Affected components
Update timeline
- investigating Aug 19, 2025, 03:37 PM UTC
We are currently investigating an issue where webhooks made from our public API are not getting updates. We will update this status page when we have updates.
- monitoring Aug 19, 2025, 04:02 PM UTC
We've identified the root cause preventing Webhook notifications from being processed and have a fix in place. We're processing the backlog of notifications and monitoring.
- identified Aug 19, 2025, 04:22 PM UTC
Initial fix was able to mitigate unprocessed notifications momentarily, but we've identified downstream issues causing unprocessed webhook notifications to resurface. Will update this page again when more information is available.
- monitoring Aug 19, 2025, 04:46 PM UTC
A fix has been implemented and we're monitoring results. Unprocessed webhooks are being reprocessed now.
- resolved Aug 19, 2025, 05:01 PM UTC
The issue has been resolved. New notifications are being sent and a small backlog is being reprocessed.
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