Major Outage: AI Intake for orders, Invoice automation, Smart search
Affected: Web ApplicationAP Automation
Procurify Outage History
Procurify partial outage · 1 active incident View live status →Procurify had 27 outages in the last 2 years totaling 126h 50m of downtime — averaging 1.1 incidents per month.
There were 27 Procurify outages since July 31, 2024 totaling 126h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.
AI Services - Slow response times
Affected: Web Application
Timeline · 8 updates
- investigating Jun 23, 2026, 11:51 PM UTC
We are currently investigating an issue with response times of our AI services. We will update in 15 minutes. We apologize for the inconvenience.
- identified Jun 24, 2026, 12:03 AM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 24, 2026, 12:22 AM UTC
We are continuing to work on a fix for this issue.
- identified Jun 24, 2026, 12:39 AM UTC
We are continuing to work on a fix for this issue.
- identified Jun 24, 2026, 01:19 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 24, 2026, 01:35 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 24, 2026, 02:11 AM UTC
We are continuing to monitor for any further issues.
- resolved Jun 24, 2026, 02:42 AM UTC
This incident has been resolved.
Additional Approval Groups Applied to Some Orders
Affected: Web Application
Timeline · 2 updates
- monitoring Jun 06, 2026, 06:57 AM UTC
Certain requests for order may be assigned to an incorrect approver when using custom field triggered approval rules. A fix has been released to prevent newly created requests from having an incorrect approver. Meanwhile, our team is monitoring requests that may have been created during the error window, and will work on adjusting these order requests to have the right approvers.
- resolved Jun 06, 2026, 03:18 PM UTC
A fix has been released to prevent the additional approval groups from being added to orders. We will work with affected customers to remove the additional approval groups from orders in progress.
"Create and email PO" functionality
Affected: Web Application
Timeline · 5 updates
- identified May 28, 2026, 02:30 PM UTC
When using the "Create and email PO" functionality when creating a purchase order, emails are not currently being sent to the email addresses provided. Automatic PO emails and emails sent after PO creation continue to function as normal. The issue has been identified and a fix is being implemented.
- identified May 28, 2026, 02:51 PM UTC
The fix for this issue is currently being implemented.
- identified May 28, 2026, 03:08 PM UTC
We are continuing to work on implementing the fix for this issue.
- monitoring May 28, 2026, 03:46 PM UTC
A fix for this issue has been implemented and we are monitoring the results.
- resolved May 28, 2026, 05:41 PM UTC
The incident has been resolved, and the "Create and email PO" feature is fully functional again.
Degraded Performance: All Services
Affected: Web ApplicationMobile ApplicationsSpending CardAP AutomationBill PaymentsNotificationsData ManagementLogin/SSOAccounting IntegrationsPunchOuts
Timeline · 6 updates
- investigating Apr 07, 2026, 11:12 PM UTC
We are investigating intermittent degraded performance across all services. Our team is currently working to restore normal service. We apologize for any inconvenience caused. We will provide another update in 15 minutes. Thank you for your understanding.
- investigating Apr 07, 2026, 11:21 PM UTC
We are continuing to investigate this issue.
- investigating Apr 07, 2026, 11:55 PM UTC
We are continuing to investigate the issue. All services are operational.
- identified Apr 08, 2026, 12:13 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 08, 2026, 12:18 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 08, 2026, 07:48 AM UTC
This incident has been resolved.
Partial Outage: Web accessibility
Affected: Web ApplicationMobile ApplicationsSpending CardAP AutomationBill PaymentsNotificationsData ManagementLogin/SSOAccounting IntegrationsPunchOutsSpend Insights
Timeline · 8 updates
- investigating Mar 31, 2026, 08:04 PM UTC
We are investigating a full outage for our services. Our team is currently working to restore the service. We apologize for any inconvenience caused. We will provide another update in 15 minutes. Thank you for your understanding.
- investigating Mar 31, 2026, 08:06 PM UTC
We are continuing to investigate this issue.
- investigating Mar 31, 2026, 08:14 PM UTC
We are working to correct an issue with our main Web Application. Mobile clients are not effected. We apologies for the inconvenience and will update the status again in 30 minutes.
- identified Mar 31, 2026, 08:31 PM UTC
We have identified a possible fix and are working to roll it out. Thank you for your patience,
- identified Mar 31, 2026, 08:32 PM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 31, 2026, 08:33 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 31, 2026, 08:40 PM UTC
We have rolled out the fix, and service is restored. We are monitoring closely and will leave this incident open as we continue to review root causes and evaluate system stability.
- resolved Mar 31, 2026, 09:39 PM UTC
This incident has been resolved.
Partial outage: spend insights - data freshness.
Affected: Spend Insights
Timeline · 7 updates
- investigating Mar 30, 2026, 09:33 PM UTC
We are investigating a partial outage for our Spend Insights service. Our team is currently working to restore the service. This outage affects: • Spend Insights- data freshness. We apologize for any inconvenience caused. We will provide another updated in 15 minutes. Thank you for your understanding.
- identified Mar 30, 2026, 09:45 PM UTC
We have identified the issue as a downstream outage with our cloud service provider. We will continue to monitor the status and update again in 15 minutes.
- identified Mar 30, 2026, 09:53 PM UTC
We have identified the issue as a downstream outage with our cloud service provider. We will continue to monitor the status and update again in 15 minutes.
- identified Mar 30, 2026, 10:10 PM UTC
We are continuing to work on a fix for this issue.
- identified Mar 30, 2026, 10:25 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 30, 2026, 10:48 PM UTC
Data has been updated, and we are monitoring the results.
- resolved Mar 30, 2026, 11:34 PM UTC
This incident has been resolved. Spend Insights is fully operational. Thank you for your understanding.
Vendor Sync Issues
Affected: Web ApplicationAccounting Integrations
Timeline · 5 updates
- investigating Mar 26, 2026, 04:24 PM UTC
Some Vendors may have issues syncing to Procurify. We are currently investigating the issue.
- identified Mar 26, 2026, 04:58 PM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 26, 2026, 08:15 PM UTC
We are working on deploying the fix for this issue.
- monitoring Mar 26, 2026, 09:56 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 27, 2026, 05:45 PM UTC
This incident has been resolved.
Major Outage: Punchouts
Affected: PunchOuts
Timeline · 6 updates
- investigating Mar 17, 2026, 03:16 PM UTC
We are investigating a major outage for our punchout service. Our team is currently working to restore the service. This outage affects: • Amazon Punchout • McKesson Punchout • Staples Punchout We apologize for any inconvenience caused. We will provide another updated in 15 minutes. Thank you for your understanding.
- investigating Mar 17, 2026, 03:45 PM UTC
We are continuing to investigate the root cause of the punchout outage. Thank you for your patience.
- investigating Mar 17, 2026, 04:08 PM UTC
We are continuing to investigate the root cause of the punchout outage. Thank you for your patience.
- monitoring Mar 17, 2026, 04:20 PM UTC
We've identified the issue and taken the necessary steps to resolve the issue. We will continue to monitor the situation and will provide another update in 15 minutes.
- monitoring Mar 17, 2026, 04:37 PM UTC
This incident has been resolved. All Punchout suppliers are operational. Thank you for your understanding.
- resolved Mar 17, 2026, 04:38 PM UTC
This incident has been resolved.
Frontend Service: Domain Access Issues
Timeline · 1 update
- resolved Mar 02, 2026, 09:03 PM UTC
Between 2026-02-28 11:00 AM PST and 2026-02-28 11:30 AM PST, the following services were unavailable: - Web Application We have identified and fixed the issue. This incident has been resolved. All systems are operational. Thank you for your understanding.
AI Intake for Orders showing errors
Affected: Web Application
Timeline · 6 updates
- investigating Feb 23, 2026, 05:12 AM UTC
We are currently investigating an issue where our AI Intake for Orders is showing errors to users
- investigating Feb 23, 2026, 05:17 AM UTC
We are continuing to investigate this issue.
- identified Feb 23, 2026, 05:34 AM UTC
We have identified the issue and we are working on a resolution to restore AI Intake for Orders.
- monitoring Feb 23, 2026, 06:07 AM UTC
A fix has been implemented, we are monitoring the solution.
- monitoring Feb 23, 2026, 06:12 AM UTC
We are continuing to monitor for any further issues.
- resolved Feb 23, 2026, 06:33 AM UTC
This incident has been resolved.
Spend Insights - Data Freshness
Affected: Spend Insights
Timeline · 12 updates
Partial Outage: Web Application
Affected: Web Application
Timeline · 10 updates
Degraded Performance: Web Application
Affected: Web ApplicationMobile ApplicationsSpending CardAP AutomationBill PaymentsNotificationsData ManagementLogin/SSOAccounting IntegrationsPunchOutsSpend Insights
Timeline · 7 updates
- investigating Nov 18, 2025, 06:14 PM UTC
We are investigating degraded performance of our Procurify web application. Our team is currently working to isolate and remediate the issue. We apologize for any inconvenience caused. We will provide another updated in 30 minutes. Thank you for your understanding.
- monitoring Nov 18, 2025, 06:31 PM UTC
We have identified the performance issue and have applied a fix. Performance is restored but we will continue to monitor for the next 30 minutes.
- monitoring Nov 18, 2025, 07:04 PM UTC
Performance remains steady, but we have identified additional areas of concern and continue to monitor. We will provide another update in 30 minutes or upon final resolution.
- monitoring Nov 18, 2025, 07:36 PM UTC
The team continues to monitor performance, and has rolled out an additional mitigation. Site performance remains stable. We will provide another updated in 60 minutes or upon final resolution.
- monitoring Nov 18, 2025, 08:42 PM UTC
While performance remains stable, the team is leaving this incident open out of an abundance of caution as we work through applying additional mitigations. The next update will be in two hours, or upon final resolution.
- monitoring Nov 18, 2025, 10:41 PM UTC
We have rolled out all mitigations for this issue, and will continue to monitor for the next hour.
- resolved Nov 18, 2025, 11:48 PM UTC
This incident has been resolved.
Degraded performance: accounting integrations
Affected: Accounting Integrations
Timeline · 7 updates
- identified Oct 28, 2025, 03:10 PM UTC
We are investigating a partial outage for our accounting integrations service. Our team is currently working to restore the service. This outage affects: • syncing entities to QuickBooks Online We apologize for any inconvenience caused. We will provide another updated in 15 minutes. Thank you for your understanding.
- identified Oct 28, 2025, 03:36 PM UTC
We are investigating a partial outage for our accounting integrations service. Our team is currently working to restore the service. This outage affects: • QuickBooks Online sync We apologize for any inconvenience caused. We will provide another updated in 15 minutes. Thank you for your understanding.
- identified Oct 28, 2025, 03:50 PM UTC
We are investigating degraded performance of our accounting integrations service. Our team is currently working to restore the service. This issue affects: • QuickBooks Online sync We apologize for any inconvenience caused. We will provide another updated in 15 minutes. Thank you for your understanding.
- identified Oct 28, 2025, 04:15 PM UTC
We are investigating degraded performance of our accounting integrations service. Our team is currently working to restore the service. This issue affects: • QuickBooks Online sync We apologize for any inconvenience caused. We will provide another updated in 15 minutes. Thank you for your understanding.
- monitoring Oct 28, 2025, 04:49 PM UTC
Between 2025-10-27 15:00 PDT and 2025-10-28 09:48 PDT, our accounting integrations services were unavailable for QBO customers. We have identified and fixed the issue. We will continue to monitor the affected services. Thank you for your understanding.
- investigating Oct 28, 2025, 05:46 PM UTC
This incident has been resolved. All systems are operational. Thank you for your understanding.
- resolved Oct 28, 2025, 05:48 PM UTC
This incident has been resolved.
Degraded Performance
Affected: Web ApplicationMobile ApplicationsSpending CardAP AutomationBill PaymentsNotificationsData ManagementLogin/SSOAccounting IntegrationsPunchOutsSpend Insights
Timeline · 5 updates
- investigating Oct 23, 2025, 09:43 PM UTC
We are investigating degraded performance of our services. We apologize for any inconvenience caused. We will provide another update in 30 minutes. Thank you for your understanding.
- investigating Oct 23, 2025, 09:43 PM UTC
We are continuing to investigate this issue.
- identified Oct 23, 2025, 10:07 PM UTC
We have identified the source of a periodic performance degradation. Performance has returned to normal, but the team continues to monitor while we work to deploy a fix.
- identified Oct 23, 2025, 10:49 PM UTC
Performance remains stable. We will update this incident again when we have verified the fix in production.
- resolved Oct 23, 2025, 11:43 PM UTC
We have verified the performance fix in production, and are considering this incident resolved. Thank you for your patience.
Spend Insights not loading
Affected: Spend Insights
Timeline · 11 updates
Web Product Navigation Issues
Affected: Web ApplicationAccounting Integrations
Timeline · 12 updates
Major Outage: Web application, spending card services
Affected: Web ApplicationSpending Card
Timeline · 1 update
- resolved Jul 17, 2025, 02:27 AM UTC
Between 2025-07-16 19:02 PDT and 2025-07-16 19:11 PDT, our web application and spending card services were unavailable. We have identified and fixed the issue. This incident has been resolved. All systems are operational. Thank you for your understanding.
Spend Insights Outage
Affected: Spend Insights
Timeline · 8 updates
- investigating Jun 18, 2025, 08:32 PM UTC
We are investigating a full outage for our Spend Insights service. Our team is currently working to restore the service. This outage affects: • Spend Insights Dashboard • Spend Analyst We apologize for any inconvenience caused. We will provide another updated in 15 minutes. Thank you for your understanding.
- investigating Jun 18, 2025, 08:47 PM UTC
We are continuing to investigate this issue. We will provide another updated in 15 minutes. Thank you for your understanding.
- identified Jun 18, 2025, 08:50 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 18, 2025, 09:12 PM UTC
We are continuing to work on a fix for this issue.
- investigating Jun 18, 2025, 09:32 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 18, 2025, 09:57 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 18, 2025, 10:03 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 18, 2025, 11:05 PM UTC
This incident has been resolved.
Major Outage
Affected: Web ApplicationMobile ApplicationsSpending CardAP AutomationBill PaymentsNotificationsData ManagementLogin/SSOAccounting IntegrationsPunchOuts
Timeline · 4 updates
- investigating May 27, 2025, 01:42 PM UTC
We are currently investigating this issue.
- identified May 27, 2025, 01:44 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 27, 2025, 01:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 27, 2025, 02:55 PM UTC
This incident has been resolved.
Slow Load Times and Application Unavailability
Affected: Web ApplicationMobile ApplicationsSpending CardAP AutomationBill PaymentsNotificationsData ManagementLogin/SSOAccounting IntegrationsPunchOuts
Timeline · 7 updates
- identified May 06, 2025, 09:49 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 06, 2025, 09:49 PM UTC
We are continuing to work on a fix for this issue.
- identified May 06, 2025, 09:59 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 06, 2025, 10:09 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 06, 2025, 10:18 PM UTC
We are continuing to monitor for any further issues.
- monitoring May 06, 2025, 10:25 PM UTC
We are continuing to monitor for any further issues.
- resolved May 06, 2025, 11:38 PM UTC
This incident has been resolved.
Bill sync unavailable for bills without invoice numbers
Affected: Accounting Integrations
Timeline · 3 updates
- identified Apr 10, 2025, 11:05 PM UTC
Bill syncs to accounting software will show an error if you have not provided an invoice number. The issue has been identified and a fix is being deployed.
- monitoring Apr 10, 2025, 11:43 PM UTC
The issue is resolved. No action is required on your side
- resolved Apr 11, 2025, 12:00 AM UTC
This incident has been resolved.
Netsuite Master Data Sync Vendors missing
Affected: Accounting Integrations
Timeline · 7 updates
- investigating Mar 28, 2025, 06:03 PM UTC
We are currently investigating an issue where if you have Master Data Sync enabled for Netsuite (Pulling vendors from Netsuite). All vendors are showing as Deleted. We are working with our Integration Partner for a fix and expect vendors will be re-added soon.
- investigating Mar 28, 2025, 06:17 PM UTC
We are continuing to investigate this issue.
- investigating Mar 28, 2025, 06:39 PM UTC
We are continuing to identify and implement a fix. The fix is expected to restore the deleted Vendors. out of an abundance of caution we have disabled the ongoing sync of Account Codes temporarily.
- investigating Mar 28, 2025, 07:05 PM UTC
We are continuing to investigate the issue. The next update will be once we have a timeline for the fix, or in 2 hours, whichever comes first.
- identified Mar 28, 2025, 07:26 PM UTC
A fix has been implemented. Any vendors that were erroneously deleted will be re-added as they were. It will take some time for the data to update fully. The next update will be once this is complete.
- monitoring Mar 28, 2025, 07:44 PM UTC
A fix has been implemented. We will continue monitoring before resolving this incident.
- resolved Mar 28, 2025, 10:20 PM UTC
This incident has been resolved.
Missing AP Navigation Links
Affected: Web Application
Timeline · 7 updates
- investigating Feb 25, 2025, 04:47 PM UTC
We are investigating an issue where Create Bill and Manage Bill navigation links are not displaying. Our team is currently working to fix the issue. To navigate to Create Bill go to /bills/create route of your domain. To navigate to Manage Bills go to /bills/requests/draft route of your domain. We apologize for any inconvenience caused. We will provide another updated in 15 minutes. Thank you for your understanding.
- investigating Feb 25, 2025, 05:07 PM UTC
We are continuing to investigate the issue. To navigate to Create Bill go to /bills/create route of your domain. To navigate to Manage Bills go to /bills/requests/draft route of your domain.
- investigating Feb 25, 2025, 05:23 PM UTC
We are continuing to investigate the issue. To navigate to Create Bill go to /bills/create route of your domain. To navigate to Manage Bills go to /bills/requests/draft route of your domain.
- investigating Feb 25, 2025, 05:39 PM UTC
We are continuing to investigate the issue. To navigate to Create Bill go to /bills/create route of your domain. To navigate to Manage Bills go to /bills/requests/draft route of your domain.
- identified Feb 25, 2025, 05:46 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 25, 2025, 05:55 PM UTC
A fix has been deployed and we are monitoring the results. AP navigation is now showing
- resolved Feb 25, 2025, 07:09 PM UTC
This incident has been resolved.