Poly Lens - Site access
Affected: Poly Lens
Timeline · 2 updates
- investigating Apr 24, 2026, 02:15 PM UTC
We are currently investigating this issue.
- resolved Apr 24, 2026, 05:21 PM UTC
This incident has been resolved.
Poly Outage History
Poly is up right nowThere were 6 Poly outages since February 19, 2026 totaling 1271h 44m of downtime. Each is summarised below — incident details, duration, and resolution information.
Errors loading rc-reports
Affected: RealConnect Tenant Report
Timeline · 3 updates
- investigating Mar 31, 2026, 03:23 PM UTC
We are currently investigating this issue.
- monitoring Mar 31, 2026, 05:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 02, 2026, 01:02 PM UTC
This incident has been resolved.
Failure to display devices in the inventory
Affected: Poly Lens
Timeline · 3 updates
- investigating Mar 24, 2026, 01:04 PM UTC
We are currently investigating this issue.
- monitoring Mar 24, 2026, 02:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 25, 2026, 01:10 PM UTC
This incident has been resolved.
Calendar integrations may have stale calendar information for some rooms.
Affected: Poly Lens
Timeline · 5 updates
- investigating Mar 02, 2026, 10:14 PM UTC
We are currently investigating this issue.
- monitoring Mar 10, 2026, 07:17 PM UTC
Microsoft has updated the timeline for the identified the issue in the backend EXO and the expected ‘rollout’ of the fix to full ‘WW’ production endpoints will now be Tuesday, March 17th, 2026.
- identified Mar 18, 2026, 03:18 PM UTC
The WW fix applied by Microsoft has not resolved the issue and they are continuing to investigate the underlying cause of the throttling behavior in the Calendaring integration. Further updates will be posted as more information is available. The next expected update is March 19th. Until the issue is resolved, degraded performance will be seen in the Lens Calendaring integration.
- identified Mar 23, 2026, 06:13 PM UTC
A subset of infrastructure that processes Microsoft Graph API queries through a custom app isn't processing requests as efficiently as expected, which is resulting in impact. The Microsoft team deployed a fix has not resolved the issue. They continue to investigate the underlying cause of the throttling behavior. We’ll provide further updates as soon as more information is available.
- resolved Apr 21, 2026, 01:06 PM UTC
Microsoft has completed the WW rollout of their fix and system functionality has returned to normal.
Errors loading devices in EU tenants
Affected: Poly Lens
Timeline · 2 updates
- investigating Feb 19, 2026, 02:27 PM UTC
We are currently investigating this issue.
- resolved Feb 19, 2026, 06:17 PM UTC
This incident has been resolved.
Clariti Licensing and entitlement issues
Affected: Poly Lens
Timeline · 2 updates
- investigating Feb 19, 2026, 02:05 PM UTC
We are currently investigating this issue.
- resolved Feb 19, 2026, 06:17 PM UTC
This incident has been resolved.
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