Poly Outage History

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Pingoru has recorded 50 incidents for Poly: 24 in the last 12 months and 6 in the last 90 days.

Source: status.plcm.vc

50incidents recorded
24last 12 months
6last 90 days
3 daystypical duration
Incidents per month
024AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Poly in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026241 of 720 (6%)
May 2026224 of 744 (3%)
June 202612 of 720 (0%)
July 2026228 of 744 (4%)
August 2026124 of 744 (3%)
September 2026455 of 720 (8%)
October 202600 of 546 (0%)

Incidents, newest first

Minor September 15, 2026 Poly LENS - site access & inventory display 1d Poly Lens

Started Sep 15, 2026, 01:27 PM UTC· resolved Sep 16, 2026, 01:41 PM UTC

  1. investigating Sep 15, 2026, 01:27 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 15, 2026, 09:24 PM UTC

    A fix is in place and we are monitoring.

  3. resolved Sep 16, 2026, 01:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 6, 2026 Poly Lens - Site access 22h 36m Poly Lens

Started Sep 06, 2026, 12:27 PM UTC· resolved Sep 07, 2026, 11:03 AM UTC

  1. investigating Sep 06, 2026, 12:27 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 07, 2026, 12:53 AM UTC

    We are continuing to investigate this issue.

  3. identified Sep 07, 2026, 09:38 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 07, 2026, 10:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 07, 2026, 11:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 3, 2026 Poly Lens: Licensing issue 8h 21m Poly Lens

Started Sep 03, 2026, 12:58 PM UTC· resolved Sep 03, 2026, 09:19 PM UTC

  1. investigating Sep 03, 2026, 12:58 PM UTC

    We are currently investigating this issue.

  2. identified Sep 03, 2026, 05:34 PM UTC

    The issue is isolated to customers with Poly+ Enterprise Licenses (those with Analyze, Elite, or Pro for Rooms should be unaffected by this issue).

  3. identified Sep 03, 2026, 05:34 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Sep 03, 2026, 05:47 PM UTC

    A fix has been implemented, and we are actively monitoring the results. Affected customers may need to wait up to one hour before they see the change in behavior and full restoration of the licensed functionality.

  5. resolved Sep 03, 2026, 09:19 PM UTC

    The issue has been resolved.

Read the full incident report →

Major August 19, 2026 Poly Lens: Device communication is experiencing high error rate 23h 52m Poly Lens

Started Aug 19, 2026, 05:04 PM UTC· resolved Aug 20, 2026, 04:57 PM UTC

  1. investigating Aug 19, 2026, 05:04 PM UTC

    We are currently investigating this issue.

  2. identified Aug 19, 2026, 09:04 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 19, 2026, 10:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 20, 2026, 04:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 31, 2026 Issues with connect/disconnect message processing in IoT 13h 34m Poly Lens

Started Jul 31, 2026, 12:00 AM UTC· resolved Jul 31, 2026, 01:35 PM UTC

  1. investigating Jul 31, 2026, 12:00 AM UTC

    We are currently investigating this issue.

  2. identified Jul 31, 2026, 01:45 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 31, 2026, 03:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 31, 2026, 01:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 22, 2026 errors when logging into lens.poly.com portal 14h 45m Poly Lens

Started Jul 22, 2026, 10:17 PM UTC· resolved Jul 23, 2026, 01:02 PM UTC

  1. investigating Jul 22, 2026, 10:17 PM UTC

    We are currently investigating the issue.

  2. monitoring Jul 22, 2026, 10:40 PM UTC

    a fix is in place, continuing to monitor.

  3. resolved Jul 23, 2026, 01:02 PM UTC

    issue has been resolved

Read the full incident report →

Major June 24, 2026 Poly Lens - Site Access (EU-based resources impacted) 1h 42m Poly Lens

Started Jun 24, 2026, 04:40 PM UTC· resolved Jun 24, 2026, 06:22 PM UTC

  1. investigating Jun 24, 2026, 04:40 PM UTC

    EU-based Lens system components are experiencing instability. Site access for EU-based users and devices may be affected. Currently US-based resources are operating effectively. Development team is investigating!

  2. identified Jun 24, 2026, 05:41 PM UTC

    Restoration in progress.

  3. resolved Jun 24, 2026, 06:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 29, 2026 performance issues with search functions 4h 27m Poly Lens

Started May 29, 2026, 05:48 PM UTC· resolved May 29, 2026, 10:16 PM UTC

  1. investigating May 29, 2026, 05:48 PM UTC

    We are currently investigating this issue.

  2. investigating May 29, 2026, 06:05 PM UTC

    A fix is place and we are monitoring the results.

  3. investigating May 29, 2026, 08:31 PM UTC

    issue has been resolved

  4. resolved May 29, 2026, 10:16 PM UTC

    issue has been resolved

Read the full incident report →

Major March 31, 2026 Errors loading rc-reports 1d 21h RealConnect Tenant Report

Started Mar 31, 2026, 03:23 PM UTC· resolved Apr 02, 2026, 01:02 PM UTC

  1. investigating Mar 31, 2026, 03:23 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 31, 2026, 05:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 02, 2026, 01:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 24, 2026 Failure to display devices in the inventory 1d Poly Lens

Started Mar 24, 2026, 01:04 PM UTC· resolved Mar 25, 2026, 01:10 PM UTC

  1. investigating Mar 24, 2026, 01:04 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 24, 2026, 02:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 25, 2026, 01:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 2, 2026 Calendar integrations may have stale calendar information for some rooms. 49d 14h Poly Lens

Started Mar 02, 2026, 10:14 PM UTC· resolved Apr 21, 2026, 01:06 PM UTC

  1. investigating Mar 02, 2026, 10:14 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 10, 2026, 07:17 PM UTC

    Microsoft has updated the timeline for the identified the issue in the backend EXO and the expected ‘rollout’ of the fix to full ‘WW’ production endpoints will now be Tuesday, March 17th, 2026.

  3. identified Mar 18, 2026, 03:18 PM UTC

    The WW fix applied by Microsoft has not resolved the issue and they are continuing to investigate the underlying cause of the throttling behavior in the Calendaring integration. Further updates will be posted as more information is available. The next expected update is March 19th. Until the issue is resolved, degraded performance will be seen in the Lens Calendaring integration.

  4. identified Mar 23, 2026, 06:13 PM UTC

    A subset of infrastructure that processes Microsoft Graph API queries through a custom app isn't processing requests as efficiently as expected, which is resulting in impact. The Microsoft team deployed a fix has not resolved the issue. They continue to investigate the underlying cause of the throttling behavior. We’ll provide further updates as soon as more information is available.

  5. resolved Apr 21, 2026, 01:06 PM UTC

    Microsoft has completed the WW rollout of their fix and system functionality has returned to normal.

Read the full incident report →

Critical February 19, 2026 Errors loading devices in EU tenants 3h 49m Poly Lens

Started Feb 19, 2026, 02:27 PM UTC· resolved Feb 19, 2026, 06:17 PM UTC

  1. investigating Feb 19, 2026, 02:27 PM UTC

    We are currently investigating this issue.

  2. resolved Feb 19, 2026, 06:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 19, 2026 Clariti Licensing and entitlement issues 4h 11m Poly Lens

Started Feb 19, 2026, 02:05 PM UTC· resolved Feb 19, 2026, 06:17 PM UTC

  1. investigating Feb 19, 2026, 02:05 PM UTC

    We are currently investigating this issue.

  2. resolved Feb 19, 2026, 06:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 16, 2026 Poly Lens: Issue with Tenant Creation 3h 52m Poly Lens

Started Jan 16, 2026, 06:46 PM UTC· resolved Jan 16, 2026, 10:39 PM UTC

  1. investigating Jan 16, 2026, 06:46 PM UTC

    We are currently investigating this issue.

  2. identified Jan 16, 2026, 06:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 16, 2026, 06:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 16, 2026, 10:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 23, 2025 Poly Real Connect Service outage 3d NALA, EMEA, APAC, Licensing and 3 more

Started Dec 23, 2025, 02:14 PM UTC· resolved Dec 26, 2025, 02:55 PM UTC

  1. investigating Dec 23, 2025, 02:14 PM UTC

    We are currently investigating this issue.

  2. investigating Dec 23, 2025, 03:35 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 23, 2025, 03:36 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Dec 23, 2025, 04:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Dec 26, 2025, 02:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 11, 2025 Error with new application sign-in and connection to IoT 18h Poly Lens

Started Nov 11, 2025, 06:14 PM UTC· resolved Nov 12, 2025, 12:14 PM UTC

  1. investigating Nov 11, 2025, 06:14 PM UTC

    We are currently investigating issues where newly created user sessions (sign-in) are failing to connect to IoT. Loginless onboarding and existing applications which have valid refresh tokens remain connected to IoT as expected.

  2. monitoring Nov 11, 2025, 11:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 12, 2025, 12:14 PM UTC

    A recent update to one of our APIs introduced an issue that prevented certain registrations from completing. The update has been rolled back, and the issue is now resolved.

Read the full incident report →

Major November 6, 2025 Error loading the Lens admin portal. 1d 7h Poly Lens

Started Nov 06, 2025, 03:46 PM UTC· resolved Nov 07, 2025, 11:10 PM UTC

  1. investigating Nov 06, 2025, 03:46 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 06, 2025, 04:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 07, 2025, 11:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 29, 2025 Poly Lens - Web Portal is currently unavailable 1d 1h Poly Lens

Started Oct 29, 2025, 04:20 PM UTC· resolved Oct 30, 2025, 05:37 PM UTC

  1. investigating Oct 29, 2025, 04:20 PM UTC

    We are currently investigating this issue.

  2. identified Oct 29, 2025, 04:44 PM UTC

    Starting at approximately 16:00 UTC, our provider (Microsoft) began experiencing DNS issues resulting in availability degradation of some services. unfortunately this also appears to impacting our DNS records for Poly Lens. See https://azure.status.microsoft/en-us/status for additional information.

  3. identified Oct 29, 2025, 04:45 PM UTC

    The issue appears to be related to a current Microsoft Azure CDN outage.

  4. monitoring Oct 29, 2025, 09:10 PM UTC

    The provider has successfully reverted their service changes in the affected regions. The web portal is now accessible, and we are actively monitoring the service for any further issues.

  5. resolved Oct 30, 2025, 05:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 28, 2025 Slow API response and page loads for device data 23h 4m Poly Lens

Started Oct 28, 2025, 01:46 PM UTC· resolved Oct 29, 2025, 12:51 PM UTC

  1. investigating Oct 28, 2025, 01:46 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 28, 2025, 05:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 29, 2025, 12:51 PM UTC

    This issue has been resolved. The cause was twofold: 1) a security update on some of our hosts that led to increased memory consumption during peak hours, and 2) an update from our IoT provider that caused a higher connection load on a specific instance. We have since scaled our instances and added additional memory consumption metrics to monitor performance going forward.

  4. postmortem Oct 29, 2025, 03:55 PM UTC

    An update to VM image which included additional cyber monitoring increased our memory consumption at peak times; this combined with an update from our IoT provider that caused a higher connection load on a specific instance created a compound problem that created the slow API responses for device details. We scaled our instances and added additional memory consumption metrics to monitor performance going forward.

Read the full incident report →

Major October 7, 2025 Remote Access is unavailable for certain touch controllers 3h 31m Poly Lens

Started Oct 07, 2025, 04:36 PM UTC· resolved Oct 07, 2025, 08:08 PM UTC

  1. investigating Oct 07, 2025, 04:36 PM UTC

    A subset of the devices connected are reporting "Remote Access is unavailable because the device state is unknown"

  2. monitoring Oct 07, 2025, 05:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 07, 2025, 08:08 PM UTC

    The incident has been resolved. An underlying scalability issue in one of our IoT Hubs was identified as the root cause, which impeded the timely delivery of cloud-to-device messages and consequently resulted in remote access failures for certain devices.

Read the full incident report →

Major October 2, 2025 Connection timeouts in Remote Access and slow page response 1d 11h Poly Lens

Started Oct 02, 2025, 01:44 PM UTC· resolved Oct 04, 2025, 01:15 AM UTC

  1. investigating Oct 02, 2025, 01:44 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 02, 2025, 08:27 PM UTC

    We are continuing to investigate issues within our message pipelines that are impacting service delivery, particularly affecting response times for Remote Access and the Admin UI page.

  3. investigating Oct 02, 2025, 11:49 PM UTC

    We’ve resolved the issue affecting page load times in the Admin UI. Our team is continuing to investigate the ongoing issues related to Remote Access and will provide further updates as we learn more. Thank you for your patience.

  4. monitoring Oct 03, 2025, 07:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Oct 03, 2025, 09:17 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Oct 04, 2025, 01:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 26, 2025 Poly Lens: System Performance Degradation - No devices Found on Inventory 7h 52m Poly Lens

Started Sep 26, 2025, 03:10 AM UTC· resolved Sep 26, 2025, 11:03 AM UTC

  1. investigating Sep 26, 2025, 03:10 AM UTC

    We are currently investigating this issue.

  2. investigating Sep 26, 2025, 03:11 AM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 26, 2025, 06:22 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Sep 26, 2025, 08:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 26, 2025, 11:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 23, 2025 Poly Lens: System Performance Degradation - device on/off line status 3h 25m Poly Lens

Started Sep 23, 2025, 12:42 AM UTC· resolved Sep 23, 2025, 04:08 AM UTC

  1. investigating Sep 23, 2025, 12:42 AM UTC

    We are currently investigating this issue.

  2. identified Sep 23, 2025, 01:46 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Sep 23, 2025, 01:46 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Sep 23, 2025, 02:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 23, 2025, 04:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 19, 2025 Device Inventory, Phone "Lines" information does not load 4d Poly Lens

Started Sep 19, 2025, 06:01 PM UTC· resolved Sep 23, 2025, 06:24 PM UTC

  1. investigating Sep 19, 2025, 06:01 PM UTC

    On the Device Inventory page, clicking on the lines ("phone") icon, the page will only display a spinning "Loading..." status. The Phone's line information is not shown. We are currently investigating this issue.

  2. investigating Sep 19, 2025, 06:04 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 22, 2025, 07:49 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 23, 2025, 02:41 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 23, 2025, 06:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 17, 2025 OTD administrators are experiencing authentication failures to the portal. 1d 5h One Touch Dial Service

Started Sep 17, 2025, 10:47 PM UTC· resolved Sep 19, 2025, 04:00 AM UTC

  1. investigating Sep 17, 2025, 10:47 PM UTC

    We are currently investigating an issue whereby OTD administrator may experiencing authentication failures when signing in to OTD portal. Calendar registration is not affected.

  2. investigating Sep 18, 2025, 12:14 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 18, 2025, 04:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 19, 2025, 04:00 AM UTC

    This incident has been resolved.

Read the full incident report →