Podium incident

Voice AI transfers will occasionally drop the call and send straight to Voicemail

Minor Resolved

Podium experienced a minor incident on June 11, 2026 affecting Phones, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Jun 11, 2026, 03:21 PM UTC
Resolved
Jun 11, 2026, 04:10 PM UTC
Duration
48m
Detected by Pingoru
Jun 11, 2026, 03:21 PM UTC

Affected components

Phones

Update timeline

  1. investigating Jun 11, 2026, 03:21 PM UTC

    When our Voice AI agent attempts to transfer to another person or call group, we're seeing the call occasionally drop and send the caller straight to Voicemail. We're actively investigating this issue and working on a fix.

  2. resolved Jun 11, 2026, 04:10 PM UTC

    This incident has been resolved.