Podium incident

Contact names aren't appearing properly

Minor Resolved

Podium experienced a minor incident on April 24, 2026 affecting Podium and Contacts, lasting 2d 20h. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2026, 07:06 PM UTC
Resolved
Apr 27, 2026, 03:28 PM UTC
Duration
2d 20h
Detected by Pingoru
Apr 24, 2026, 07:06 PM UTC

Affected components

PodiumContacts

Update timeline

  1. investigating Apr 24, 2026, 07:06 PM UTC

    Throughout the app, a contact's name is appearing inconsistently or not appearing at all. We're actively investigating the issue to find a fix

  2. monitoring Apr 24, 2026, 08:54 PM UTC

    We have found and resolved the root cause of contact names not saving. We discovered other contact changes may also not have saved, like Status changes. We're continuing to investigate the scope of this incident and any other downstream effects caused by it.

  3. resolved Apr 27, 2026, 03:28 PM UTC

    We're marking this incident as resolved. We appreciate your patience.