Podium incident

Calls dropping and call failure

Minor Resolved

Podium experienced a minor incident on June 29, 2026 affecting Phones, lasting 7d 1h. The incident has been resolved; the full update timeline is below.

Started
Jun 29, 2026, 04:19 PM UTC
Resolved
Jul 06, 2026, 05:59 PM UTC
Duration
7d 1h
Detected by Pingoru
Jun 29, 2026, 04:19 PM UTC

Affected components

Phones

Update timeline

  1. identified Jun 29, 2026, 04:19 PM UTC

    We have currently identified an issue causing dropped calls and not being able to make or receive calls intermittently.

  2. monitoring Jun 30, 2026, 03:54 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jun 30, 2026, 01:09 PM UTC

    This incident has been resolved.

  4. identified Jul 06, 2026, 05:18 PM UTC

    We are continuing to work on a resolution for this incident. Our team has identified an issue with one of our backend carriers that is contributing to the audio problems, and we are actively working with them to resolve it as quickly as possible.