Podium incident

Contact details are not loading

Minor Resolved

Podium experienced a minor incident on May 11, 2026 affecting Contacts, lasting 23h 51m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 05:09 PM UTC
Resolved
May 12, 2026, 05:01 PM UTC
Duration
23h 51m
Detected by Pingoru
May 11, 2026, 05:09 PM UTC

Affected components

Contacts

Update timeline

  1. investigating May 11, 2026, 05:09 PM UTC

    We're receiving a large number of failures when attempting to load contact details. We're actively investigating the root cause

  2. identified May 11, 2026, 06:41 PM UTC

    We believe we've identified the root cause of this issue and are working on the best approach to resolution

  3. identified May 11, 2026, 07:57 PM UTC

    We're still working on implementing the fix for this issue. We appreciate your patience

  4. resolved May 12, 2026, 05:01 PM UTC

    This incident has been resolved.