Podium incident

AU Phones - Calls not ringing through to users and going straight to voicemail

Minor Resolved

Podium experienced a minor incident on May 18, 2026 affecting Phones, lasting 12h 17m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 01:00 AM UTC
Resolved
May 18, 2026, 01:17 PM UTC
Duration
12h 17m
Detected by Pingoru
May 18, 2026, 01:00 AM UTC

Affected components

Phones

Update timeline

  1. investigating May 18, 2026, 01:00 AM UTC

    We are currently investigating this incident.

  2. monitoring May 18, 2026, 01:55 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 18, 2026, 01:17 PM UTC

    This incident has been resolved.