Podium incident

Investigating Issues with Public API Webhook Delivery

Minor Resolved

Podium experienced a minor incident on July 1, 2026 affecting Public API, lasting 17h 28m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2026, 06:05 AM UTC
Resolved
Jul 01, 2026, 11:34 PM UTC
Duration
17h 28m
Detected by Pingoru
Jul 01, 2026, 06:05 AM UTC

Affected components

Public API

Update timeline

  1. identified Jul 01, 2026, 06:05 AM UTC

    We're investigating elevated reports of message.receive and message.sent webhooks from the Public API not firing as expected. Our engineering team is actively investigating the issue and will provide updates as more information becomes available.

  2. monitoring Jul 01, 2026, 11:22 AM UTC

    We implemented a fix, the backlog is clearing, and we are currently monitoring the result

  3. resolved Jul 01, 2026, 11:34 PM UTC

    This incident has been resolved.