Planning Center Outage History

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Planning Center had 49 outages in the last 2 years totaling 243h 18m of downtime — averaging 2 incidents per month.

There were 49 Planning Center outages since August 11, 2024 totaling 243h 18m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.planningcenter.com

Minor May 13, 2026

Login Issue on Church Center App for New Users

Detected by Pingoru
May 13, 2026, 12:25 AM UTC
Resolved
May 13, 2026, 11:00 AM UTC
Duration
10h 34m
Affected: Church Center
Timeline · 3 updates
  1. investigating May 13, 2026, 12:25 AM UTC

    We are currently investigating an issue where new users are unable to add their first name during the initial login process on Church Center app. This may affect the ability to complete the setup of a new account on the latest version of the app (2026.5.6).

  2. identified May 13, 2026, 01:56 AM UTC

    We've identified the root cause of the new account creation issue in the Church Center app and have a fix in progress. In the meantime, new customers can create their Church Center account without issue on Church Center web.

  3. resolved May 13, 2026, 11:00 AM UTC

    We have resolved the issue affecting new account creation in the Church Center app. To receive the update, force close the app and reopen it — this may take a few attempts. You can confirm you have the latest version by checking your profile for v2026.5.6 Build#5792 Update f212.

Read the full incident report →

Major May 10, 2026

Some event signups are unable to be completed

Detected by Pingoru
May 10, 2026, 07:49 PM UTC
Resolved
May 10, 2026, 08:13 PM UTC
Duration
24m
Affected: Registrations
Timeline · 3 updates
  1. investigating May 10, 2026, 07:49 PM UTC

    Our team is aware of and looking into some reports of event registrations unable to be completed.

  2. identified May 10, 2026, 07:51 PM UTC

    Our team has identified the issue preventing some event registrations from being completed and are working on a fix.

  3. resolved May 10, 2026, 08:13 PM UTC

    This incident has been resolved and registering for events should be back to fully operational.

Read the full incident report →

Minor April 15, 2026

Services Mobile crashes on launch for users running iOS 17 and below

Detected by Pingoru
Apr 15, 2026, 01:40 PM UTC
Resolved
Apr 16, 2026, 01:14 AM UTC
Duration
11h 34m
Affected: Services
Timeline · 6 updates
  1. identified Apr 15, 2026, 01:40 PM UTC

    We've identified the cause of crashes affecting Services mobile app users on iOS 17 and below and are preparing a fix for App Store submission.

  2. identified Apr 15, 2026, 03:09 PM UTC

    Our team is actively working on a fix for this issue affecting Services mobile app users on iOS 17 and below, and hope to have a patch submitted to the App Store with an expedited review soon.

  3. identified Apr 15, 2026, 04:23 PM UTC

    We have a fix in place, and have submitted to the App Store for expedited review. Once approved, this will available in a new App version update, 6.8.2

  4. identified Apr 15, 2026, 07:49 PM UTC

    Update: Our fix is currently in App Store review with Apple. Once approved, this will available in a new App version update, 6.8.2

  5. identified Apr 15, 2026, 10:52 PM UTC

    We are continuing to monitor the status of the App Store review with Apple. Once approved, this will available in a new App version update, 6.8.2

  6. resolved Apr 16, 2026, 01:14 AM UTC

    The fix has been approved and shipped to the App Store in the form of a new version update, 6.8.2 This issuwchasxnow been resolved.

Read the full incident report →

Minor April 9, 2026

Chat Message Sending Error

Detected by Pingoru
Apr 09, 2026, 03:44 PM UTC
Resolved
Apr 09, 2026, 04:22 PM UTC
Duration
38m
Affected: Chat
Timeline · 3 updates
  1. investigating Apr 09, 2026, 03:44 PM UTC

    Users may experience an error message when attempting to send chat messages in the Church Center app. Our team is currently investigating the issue to identify the cause and restore full functionality.

  2. identified Apr 09, 2026, 04:10 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 09, 2026, 04:22 PM UTC

    Our team has completed a fix, and sending messages through Chat will no longer trigger an error.

Read the full incident report →

Notice March 18, 2026

Button Visibility Issue in Giving

Detected by Pingoru
Mar 18, 2026, 01:37 PM UTC
Resolved
Mar 18, 2026, 01:58 PM UTC
Duration
20m
Affected: Giving
Timeline · 2 updates
  1. investigating Mar 18, 2026, 01:37 PM UTC

    Customers may experience issues with certain buttons not being visible unless hovered over, such as "New Batch" or "Enter Pledge." Our team is working to resolve the issue promptly.

  2. resolved Mar 18, 2026, 01:58 PM UTC

    This has been resolved. All buttons are visible again.

Read the full incident report →

Notice March 3, 2026

People is temporarily down

Detected by Pingoru
Mar 03, 2026, 03:18 PM UTC
Resolved
Mar 03, 2026, 03:56 PM UTC
Duration
38m
Affected: People
Timeline · 3 updates
  1. investigating Mar 03, 2026, 03:18 PM UTC

    Customers may experience difficulties accessing the People product. Our team is currently investigating the cause of this disruption.

  2. monitoring Mar 03, 2026, 03:28 PM UTC

    People is back up and running. We’re currently evaluating whether any follow-up actions are needed.

  3. resolved Mar 03, 2026, 03:56 PM UTC

    This has been fully resolved.

Read the full incident report →

Major February 26, 2026

Calendar Kiosks Not Loading

Detected by Pingoru
Feb 26, 2026, 07:02 PM UTC
Resolved
Feb 26, 2026, 07:55 PM UTC
Duration
53m
Affected: Calendar
Timeline · 3 updates
  1. investigating Feb 26, 2026, 07:02 PM UTC

    Users may experience issues with Calendar Kiosks not displaying events. Our team is currently investigating the cause of this disruption.

  2. identified Feb 26, 2026, 07:13 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Feb 26, 2026, 07:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 14, 2026

Printing Issues on Services Mobile (iOS)

Detected by Pingoru
Feb 14, 2026, 10:08 PM UTC
Resolved
Feb 15, 2026, 04:34 PM UTC
Duration
18h 26m
Affected: Services
Timeline · 6 updates
  1. investigating Feb 14, 2026, 10:08 PM UTC

    Users may experience difficulties printing from the Services mobile app as the AirPrint option is not showing the native print options as expected. We are currently investigating the issue.

  2. identified Feb 14, 2026, 10:50 PM UTC

    We have identified the issue and are working on a fix via a new app version update.

  3. identified Feb 15, 2026, 02:51 AM UTC

    Our team has implemented a fix for plan printing in the Services mobile app that is currently under App Store review. Once approved it’ll be available in the app store for download.

  4. identified Feb 15, 2026, 05:12 AM UTC

    Our team has submitted for an expedited review from the App Store for a fix that addresses an AirPrinting issue within Services mobile. Once approved a new Services mobile version (iOS) will release to the App Store immediately and be available for download.

  5. identified Feb 15, 2026, 02:01 PM UTC

    Our patch fix is still awaiting review from the App Store. Once the build has been approved by Apple, you will be able to download the new version (6.7.7) in the App Store with a fix for airprinting. In the meantime, if you are needing to print your order of service, you can print from the mobile browser or services web view. We'll keep you updated on the status.

  6. resolved Feb 15, 2026, 04:34 PM UTC

    This incident has been resolved. You can get the updated Services mobile iOS app version (6.7.7) in the App Store, which includes a fix for AirPrinting.

Read the full incident report →

Notice January 22, 2026

Microsoft Outlook Email Deliverability Issues

Detected by Pingoru
Jan 22, 2026, 08:38 PM UTC
Resolved
Jan 23, 2026, 01:54 PM UTC
Duration
17h 16m
Timeline · 2 updates
  1. identified Jan 22, 2026, 08:38 PM UTC

    We are currently experiencing email delivery issues to Outlook/Microsoft 365 addresses due to a temporary error on Microsoft's side. We are actively monitoring the situation and emails are being retried automatically and should be successfully sent once Microsoft fixes the issue. We'll post an update once services are restored to normal.

  2. resolved Jan 23, 2026, 01:54 PM UTC

    Microsoft has resolved their issue, and our delivery rates have returned to normal. Outgoing emails that had previously bounced during this incident have been successfully delivered.

Read the full incident report →

Notice November 13, 2025

Mutitracks search Rehearsal Mix playback currently down

Detected by Pingoru
Nov 13, 2025, 06:38 PM UTC
Resolved
Nov 13, 2025, 07:00 PM UTC
Duration
22m
Affected: Services
Timeline · 2 updates
  1. investigating Nov 13, 2025, 06:38 PM UTC

    Our team is investigating users experiencing issues accessing Rehearsal Mix search features and files not playing correctly or display licensing errors.

  2. resolved Nov 13, 2025, 07:00 PM UTC

    The Multitracks Team has implemented a fix that fixed an issue with Multitracks searches being down as well as RehearsalMix files returning an error message. Things should be back to normal.

Read the full incident report →

Notice October 28, 2025

Delayed emails, notifications and other background tasks

Detected by Pingoru
Oct 28, 2025, 03:29 PM UTC
Resolved
Oct 28, 2025, 03:52 PM UTC
Duration
23m
Affected: AccountsAPICalendarCheck-InsChurch CenterGivingGroupsLoginPeopleRegistrationsServices
Timeline · 3 updates
  1. investigating Oct 28, 2025, 03:29 PM UTC

    We're investigating delays in processing background tasks across Planning Center.

  2. monitoring Oct 28, 2025, 03:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 28, 2025, 03:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 23, 2025

Church Center app notifications are not being sent for iOS devices

Detected by Pingoru
Oct 23, 2025, 04:21 PM UTC
Resolved
Oct 24, 2025, 12:06 PM UTC
Duration
19h 44m
Affected: Church Center
Timeline · 4 updates
  1. investigating Oct 23, 2025, 04:21 PM UTC

    We are currently investigating this issue.

  2. identified Oct 23, 2025, 05:27 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Oct 23, 2025, 11:11 PM UTC

    We have a fix for this issue and have submitted a new version of the Church Center app that includes that fix. That version is currently being reviewed by the iOS app store and will be released as soon as it is approved.

  4. resolved Oct 24, 2025, 12:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 10, 2025

Unable to add a new bank account in Church Center app (Android specific)

Detected by Pingoru
Sep 10, 2025, 06:21 PM UTC
Resolved
Sep 10, 2025, 10:01 PM UTC
Duration
3h 40m
Affected: Church CenterGiving
Timeline · 4 updates
  1. investigating Sep 10, 2025, 06:21 PM UTC

    Users may experience errors when attempting to add a new bank account on Church Center app. This issue is only affecting Android devices. We are currently investigating the issue.

  2. investigating Sep 10, 2025, 06:23 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 10, 2025, 06:41 PM UTC

    We've identified this as an issue related to a Stripe upgrade, and a fix is in the works.

  4. resolved Sep 10, 2025, 10:01 PM UTC

    Adding a bank account works again in the new release of the Android app, so affected donors can now update to fix the issue.

Read the full incident report →

Major September 3, 2025

Services mobile app crashing on launch for some users on iOS.

Detected by Pingoru
Sep 03, 2025, 04:15 PM UTC
Resolved
Sep 04, 2025, 12:14 AM UTC
Duration
7h 58m
Affected: Services
Timeline · 6 updates
  1. investigating Sep 03, 2025, 04:15 PM UTC

    Our team is currently investigating reports of the mobile app crashing on launch for some iOS devices.

  2. investigating Sep 03, 2025, 05:25 PM UTC

    Our team is still actively investigating reports that the mobile app is crashing on launch for some iOS devices. We’ll share updates as soon as we know more.

  3. identified Sep 03, 2025, 06:38 PM UTC

    The issue has been identified and our team is working on a fix.

  4. identified Sep 03, 2025, 07:23 PM UTC

    Our team has identified the issue and is implementing a fix for internal testing to ensure the fix resolves the issue.

  5. identified Sep 03, 2025, 09:00 PM UTC

    After successfully verifying the fix in beta, we’ve submitted the update to the App Store and are now awaiting review.

  6. resolved Sep 04, 2025, 12:14 AM UTC

    This issue has been resolved. Affected users can update to version 6.4.3 in the App Store.

Read the full incident report →

Minor July 31, 2025

Checkr is not processing background checks

Detected by Pingoru
Jul 31, 2025, 09:40 PM UTC
Resolved
Jul 31, 2025, 11:58 PM UTC
Duration
2h 18m
Affected: People
Timeline · 3 updates
  1. investigating Jul 31, 2025, 09:40 PM UTC

    We are currently investigating this issue.

  2. identified Jul 31, 2025, 10:10 PM UTC

    Checkr's ability to request background checks is currently down, they're investigating the cause.

  3. resolved Jul 31, 2025, 11:58 PM UTC

    Checkr implemented a fix, and admins can request Checkr background checks again.

Read the full incident report →

Notice July 21, 2025

All uploads across Planning Center were failing briefly

Detected by Pingoru
Jul 21, 2025, 11:47 PM UTC
Resolved
Jul 21, 2025, 11:47 PM UTC
Duration
—
Affected: AccountsCalendarCheck-InsGivingGroupsPeopleRegistrationsServices
Timeline · 1 update
  1. resolved Jul 21, 2025, 11:47 PM UTC

    There was a brief outage where uploads were failing across the Planning Center suite. It lasted from 3:03pm PT until 4:36pm PT. It has since been resolved.

Read the full incident report →

Minor July 21, 2025

Duplicate Receipts Issue Affecting Giving Batch Entries

Detected by Pingoru
Jul 21, 2025, 10:51 PM UTC
Resolved
Jul 22, 2025, 02:27 AM UTC
Duration
3h 36m
Affected: Giving
Timeline · 4 updates
  1. investigating Jul 21, 2025, 10:51 PM UTC

    Some donors received multiple receipts for donations entered through Giving batch entries. This issue began today around 12:50pm PST. This issue only affects batch donations. Donations made directly via the online donation form were not impacted. Multiple receipts have been sent for approximately 200 donations across a limited number of organizations. There may have also been multiple webhooks sent via any third party integrations telling them that a donation succeeded. A temporary fix is about to be in place. We are continuing to assess the full scope.

  2. investigating Jul 22, 2025, 12:00 AM UTC

    A temporary fix was implemented at 4pm PT. We’ve confirmed that webhooks for third-party integrations remain unaffected. We are still working on tracking down the point of failure. Currently, batches are taking longer than usual to commit, but duplicate receipts will no longer be sent. You can continue working as usual—just be aware of the processing delay.

  3. identified Jul 22, 2025, 01:08 AM UTC

    The root cause has been identified and a permanent fix is in the works.

  4. resolved Jul 22, 2025, 02:27 AM UTC

    The issue has been fully resolved and all cleanup is complete. Any batches that were previously stuck have been marked as committed, and no additional batches should experience this issue going forward.

Read the full incident report →

Minor July 7, 2025

People and API delays

Detected by Pingoru
Jul 07, 2025, 05:19 PM UTC
Resolved
Jul 08, 2025, 04:28 PM UTC
Duration
23h 9m
Affected: APIPeople
Timeline · 4 updates
  1. investigating Jul 07, 2025, 05:19 PM UTC

    We're seeing intermittent delays in People and API.

  2. investigating Jul 07, 2025, 05:22 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 07, 2025, 05:38 PM UTC

    Performance is back to normal. We've identified the cause and are working toward fixes to prevent this from happening again.

  4. resolved Jul 08, 2025, 04:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 6, 2025

Music Stand crashing on older devices

Detected by Pingoru
Jun 06, 2025, 05:21 PM UTC
Resolved
Jun 07, 2025, 02:09 AM UTC
Duration
8h 47m
Affected: Services
Timeline · 6 updates
  1. identified Jun 06, 2025, 05:21 PM UTC

    Our team is aware of and has identified the cause for Music Stand crashing on older devices.

  2. identified Jun 06, 2025, 05:23 PM UTC

    Our team has implemented a solution and are testing an internal build to verify the fix.

  3. monitoring Jun 06, 2025, 06:08 PM UTC

    We’ve completed internal testing and submitted the fix for app launch crashes on older devices to the App Store for review. We’ll update this page as soon as the update is live.

  4. monitoring Jun 06, 2025, 08:12 PM UTC

    Our team is continuing to work with the App Store review team to get this new version out into the app store. We'll provide another update soon.

  5. monitoring Jun 07, 2025, 12:32 AM UTC

    Update: Our team is in ongoing communication with the App Store review team and we're doing everything we can to get the fix released as soon as possible.

  6. resolved Jun 07, 2025, 02:09 AM UTC

    Resolved: The issue causing Music Stand to crash on older devices has been resolved. A new version update containing the fix is now available in the App Store in version 4.6.2.

Read the full incident report →

Minor June 5, 2025

No Audio Output in Music Stand iOS v4.6.0 Media Player

Detected by Pingoru
Jun 05, 2025, 02:21 PM UTC
Resolved
Jun 05, 2025, 06:24 PM UTC
Duration
4h 2m
Affected: Services
Timeline · 6 updates
  1. investigating Jun 05, 2025, 02:21 PM UTC

    Our team is aware of and looking into an issue on Music Stand iOS, where the Audio Output is not returning any sound in the Media Player.

  2. investigating Jun 05, 2025, 02:57 PM UTC

    Our team is still investigating the root cause of the missing audio output in the Music Stand iOS Media Player. We're exploring several possibilities and will post another update shortly.

  3. identified Jun 05, 2025, 03:22 PM UTC

    We've pinpointed the cause of the audio issue and are coordinating next steps to address it. We'll keep you posted on our progress.

  4. identified Jun 05, 2025, 04:01 PM UTC

    Good news! We’re testing a fix in a new internal build of Music Stand iOS. If all goes well, we’ll move toward releasing the update soon in a new version update.

  5. monitoring Jun 05, 2025, 05:07 PM UTC

    Internal testing is complete and the fix for the Media Player audio issue has been submitted to the App Store for review. We’ll update this page once the update is live.

  6. resolved Jun 05, 2025, 06:24 PM UTC

    The fix for the audio issue in the Music Stand iOS Media Player has been approved by Apple and is now available in version 4.6.1. We recommend updating to the latest version to restore audio functionality.

Read the full incident report →