Planning Center incident

Checkr is not processing background checks

Minor Resolved View vendor source →

Planning Center experienced a minor incident on July 31, 2025 affecting People, lasting 2h 18m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2025, 09:40 PM UTC
Resolved
Jul 31, 2025, 11:58 PM UTC
Duration
2h 18m
Detected by Pingoru
Jul 31, 2025, 09:40 PM UTC

Affected components

People

Update timeline

  1. investigating Jul 31, 2025, 09:40 PM UTC

    We are currently investigating this issue.

  2. identified Jul 31, 2025, 10:10 PM UTC

    Checkr's ability to request background checks is currently down, they're investigating the cause.

  3. resolved Jul 31, 2025, 11:58 PM UTC

    Checkr implemented a fix, and admins can request Checkr background checks again.