Planning Center incident
Duplicate Receipts Issue Affecting Giving Batch Entries
Planning Center experienced a minor incident on July 21, 2025 affecting Giving, lasting 3h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 21, 2025, 10:51 PM UTC
Some donors received multiple receipts for donations entered through Giving batch entries. This issue began today around 12:50pm PST. This issue only affects batch donations. Donations made directly via the online donation form were not impacted. Multiple receipts have been sent for approximately 200 donations across a limited number of organizations. There may have also been multiple webhooks sent via any third party integrations telling them that a donation succeeded. A temporary fix is about to be in place. We are continuing to assess the full scope.
- investigating Jul 22, 2025, 12:00 AM UTC
A temporary fix was implemented at 4pm PT. We’ve confirmed that webhooks for third-party integrations remain unaffected. We are still working on tracking down the point of failure. Currently, batches are taking longer than usual to commit, but duplicate receipts will no longer be sent. You can continue working as usual—just be aware of the processing delay.
- identified Jul 22, 2025, 01:08 AM UTC
The root cause has been identified and a permanent fix is in the works.
- resolved Jul 22, 2025, 02:27 AM UTC
The issue has been fully resolved and all cleanup is complete. Any batches that were previously stuck have been marked as committed, and no additional batches should experience this issue going forward.