Planning Center incident

Unable to add a new bank account in Church Center app (Android specific)

Minor Resolved View vendor source →

Planning Center experienced a minor incident on September 10, 2025 affecting Church Center and Giving, lasting 3h 40m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2025, 06:21 PM UTC
Resolved
Sep 10, 2025, 10:01 PM UTC
Duration
3h 40m
Detected by Pingoru
Sep 10, 2025, 06:21 PM UTC

Affected components

Church CenterGiving

Update timeline

  1. investigating Sep 10, 2025, 06:21 PM UTC

    Users may experience errors when attempting to add a new bank account on Church Center app. This issue is only affecting Android devices. We are currently investigating the issue.

  2. investigating Sep 10, 2025, 06:23 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 10, 2025, 06:41 PM UTC

    We've identified this as an issue related to a Stripe upgrade, and a fix is in the works.

  4. resolved Sep 10, 2025, 10:01 PM UTC

    Adding a bank account works again in the new release of the Android app, so affected donors can now update to fix the issue.