Planning Center incident

Services Mobile crashes on launch for users running iOS 17 and below

Minor Resolved View vendor source →
Started
Apr 15, 2026, 01:40 PM UTC
Resolved
Apr 16, 2026, 01:14 AM UTC
Duration
11h 34m
Detected by Pingoru
Apr 15, 2026, 01:40 PM UTC

Affected components

Services

Update timeline

  1. identified Apr 15, 2026, 01:40 PM UTC

    We've identified the cause of crashes affecting Services mobile app users on iOS 17 and below and are preparing a fix for App Store submission.

  2. identified Apr 15, 2026, 03:09 PM UTC

    Our team is actively working on a fix for this issue affecting Services mobile app users on iOS 17 and below, and hope to have a patch submitted to the App Store with an expedited review soon.

  3. identified Apr 15, 2026, 04:23 PM UTC

    We have a fix in place, and have submitted to the App Store for expedited review. Once approved, this will available in a new App version update, 6.8.2

  4. identified Apr 15, 2026, 07:49 PM UTC

    Update: Our fix is currently in App Store review with Apple. Once approved, this will available in a new App version update, 6.8.2

  5. identified Apr 15, 2026, 10:52 PM UTC

    We are continuing to monitor the status of the App Store review with Apple. Once approved, this will available in a new App version update, 6.8.2

  6. resolved Apr 16, 2026, 01:14 AM UTC

    The fix has been approved and shipped to the App Store in the form of a new version update, 6.8.2 This issuwchasxnow been resolved.

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