Planning Center Outage History

The issue has been identified and a fix is being implemented.

We’ve found the source of the issue and are currently testing a fix internally to ensure it resolves the problem.

We're continuing to test our internal build to make sure the bug is completely fixed. Early results look good, and we’re hopeful to wrap up testing and release an update to the App Store soon.

Our team has implemented a fix and submitted a new version of the app to the App Store for review. We'll keep you informed as soon as the update is approved and available for download.

The issue causing an error state for Services Widgets on the Home Dashboard has been identified and our team is working on implementing a fix.

The issue affecting external link attachments from loading has been identified and the team is working on a fix.

Update: Our team is continuing to work on a fix for this issue and plan to submit a new build to the app store for review once we have confirmed the fix.

Update: Our team has identified and submitted a fix to the App Store, which is now in Review.

The issue has been identified and a fix is being implemented.

The issue has been resolved for almost half of the organizations impacted, and we are working on restoring access for the remaining.

The issue has been identified and a fix is being implemented.

We are aware of an issue on the Church Center iOS and Android apps that users are unable to add new bank accounts when giving donations. We are working on a fix.

The issue has been identified and a fix is being implemented.

Twilio's outage today ( https://status.twilio.com/incidents/w7755w4g4zq1 ) is causing delays with text messages, making it hard for some people to log into Church Center and Planning Center. We're monitoring and trying to do what we can to help. Sorry about this!

We've temporarily disabled formatting in cover letters for donor statements. We're seeing an intermittent issue with emailed statements where the cover letter reverts back to our default message. This only occurs when custom text is added, and a test statement is sent before emailing the actual statements. Statements can still be sent without formatted cover letters. If you have already started formatting a cover letter with rich text, you will temporarily see HTML in the body of the cover letter for in-progress statements. This will be resolved as soon as we fix this issue! Please stand by!

Text messages are still delayed for some Verizon and AT&T customers, but the issue is improving, and messages are now being delivered more quickly.

We've identified an issue with the Apple Pay button on Church Center and are working to resolve it as quickly as possible. Giving via other payment methods, such as cards or bank accounts, and recurring donations are unaffected.

Unfortunately, it's looking like this issue will persist through the weekend. We are aiming to have a fix out on Monday.

The issue has been resolved. We are just waiting on approval from the app store before re-enabling Apple Pay.

We are still waiting on approval from the app store before re-enabling Apple Pay.

Getting approval from the App Store for this fix is taking longer than expected. We are doing everything we can to get it approved as soon as possible. As a reminder, giving via other payment methods, such as cards or bank accounts, and recurring donations are not affected.