Planning Center incident

Login Issue on Church Center App for New Users

Minor Resolved View vendor source →

Planning Center experienced a minor incident on May 13, 2026 affecting Church Center, lasting 10h 34m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 12:25 AM UTC
Resolved
May 13, 2026, 11:00 AM UTC
Duration
10h 34m
Detected by Pingoru
May 13, 2026, 12:25 AM UTC

Affected components

Church Center

Update timeline

  1. investigating May 13, 2026, 12:25 AM UTC

    We are currently investigating an issue where new users are unable to add their first name during the initial login process on Church Center app. This may affect the ability to complete the setup of a new account on the latest version of the app (2026.5.6).

  2. identified May 13, 2026, 01:56 AM UTC

    We've identified the root cause of the new account creation issue in the Church Center app and have a fix in progress. In the meantime, new customers can create their Church Center account without issue on Church Center web.

  3. resolved May 13, 2026, 11:00 AM UTC

    We have resolved the issue affecting new account creation in the Church Center app. To receive the update, force close the app and reopen it — this may take a few attempts. You can confirm you have the latest version by checking your profile for v2026.5.6 Build#5792 Update f212.