Planning Center incident

Login Issue on Church Center App for New Users

Minor Ongoing View vendor source →

Planning Center is currently experiencing a minor incident affecting Church Center, which began 2h ago. The vendor's full update timeline is below.

Started
May 13, 2026, 12:25 AM UTC
Resolved
Ongoing
Duration
● 1h 50m
Detected by Pingoru
May 13, 2026, 12:25 AM UTC

Affected components

Church Center

Update timeline

  1. investigating May 13, 2026, 12:25 AM UTC

    We are currently investigating an issue where new users are unable to add their first name during the initial login process on Church Center app. This may affect the ability to complete the setup of a new account on the latest version of the app (2026.5.6).

  2. identified May 13, 2026, 01:56 AM UTC

    We've identified the root cause of the new account creation issue in the Church Center app and have a fix in progress. In the meantime, new customers can create their Church Center account without issue on Church Center web.