Planning Center incident

Services mobile app crashing on launch for some users on iOS.

Major Resolved View vendor source →

Planning Center experienced a major incident on September 3, 2025 affecting Services, lasting 7h 58m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2025, 04:15 PM UTC
Resolved
Sep 04, 2025, 12:14 AM UTC
Duration
7h 58m
Detected by Pingoru
Sep 03, 2025, 04:15 PM UTC

Affected components

Services

Update timeline

  1. investigating Sep 03, 2025, 04:15 PM UTC

    Our team is currently investigating reports of the mobile app crashing on launch for some iOS devices.

  2. investigating Sep 03, 2025, 05:25 PM UTC

    Our team is still actively investigating reports that the mobile app is crashing on launch for some iOS devices. We’ll share updates as soon as we know more.

  3. identified Sep 03, 2025, 06:38 PM UTC

    The issue has been identified and our team is working on a fix.

  4. identified Sep 03, 2025, 07:23 PM UTC

    Our team has identified the issue and is implementing a fix for internal testing to ensure the fix resolves the issue.

  5. identified Sep 03, 2025, 09:00 PM UTC

    After successfully verifying the fix in beta, we’ve submitted the update to the App Store and are now awaiting review.

  6. resolved Sep 04, 2025, 12:14 AM UTC

    This issue has been resolved. Affected users can update to version 6.4.3 in the App Store.