Is Help Scout down?

Over the last 90 days, Help Scout reported 98.25% uptime on its official status page. That figure is calculated from the public incident timeline at https://status.helpscout.net — each minute of degraded, partial-outage, or major-outage status counts against the total. Sign up to Pingoru free to see Help Scout's uptime history rolling forward in real time.

Yes — Help Scout has had 19 incidents reported on its official status page so far in 2026. The full timeline (start times, durations, components affected) is shown above on this page. Pingoru re-checks the status page every 5 minutes so the count stays current.

The most recent Help Scout incident was "Connection Issues", which started on April 27, 2026 and was resolved on April 27, 2026. Pingoru captured this directly from https://status.helpscout.net. See the full incident card above for affected components and the update timeline.

Based on the last 90 days, Help Scout averages 6.3 reported incidents per month on its official status page. Pingoru tracks each one with start time, duration, severity, and affected components — so you can see the pattern at a glance instead of digging through the vendor's archive.

Help Scout's official status page is https://status.helpscout.net. Pingoru polls it every 5 minutes and renders the same data here, alongside every other cloud or SaaS provider you depend on — so you can spot multi-vendor incidents (e.g. AWS + Stripe + Cloudflare degrading at the same minute) without flipping between tabs.

Help Scout is up. Pingoru checks the official status page every 5 minutes and flips this headline the moment Help Scout reports a change. Current status is based on 13 tracked services.

We read https://status.helpscout.net directly, using Help Scout's own status page. If the vendor reports an incident, you see it within one check cycle — not after someone manually marks the page as down.

Create a free Pingoru account and add Help Scout as a monitor. You can filter to specific services, pick severity thresholds, and route alerts via email, Slack, Discord, or a webhook.

Three common reasons: • A real Help Scout incident that hasn't been acknowledged on their public status page yet — vendor status pages are updated manually and typically lag the first customer reports by 10–30 minutes. • A regional or account-scoped issue affecting a subset of customers — these rarely trigger a global status-page change. • A local problem: ISP / DNS / your own software. Try reproducing from a mobile data connection and from a different network to isolate. If you suspect a real Help Scout issue that isn't reflected yet, contact their support to escalate. Subscribing here means you get the alert the moment they do post an update.

We use Help Scout's own status page at https://status.helpscout.net. Nothing is read in a way the vendor hasn't explicitly made public — we use the same data their own dashboard uses. So our data is as accurate as what you'd see loading the status page yourself, but rolled into one dashboard alongside every other service you depend on.

All tracked Help Scout components are reporting operational. No incidents are currently affecting service.