Is Formstack down?

We have identified an issue impacting the migration of large forms. While our team investigates, please refrain from migrating large forms to avoid potential issues or failed migrations. We are actively working to identify the root cause and will provide updates as more information becomes available. Thank you for your patience and understanding.

We have identified an issue affecting form migrations for a limited number of customers with very large forms. These migrations may fail or experience unexpected issues. While our team works toward a resolution, please refrain from migrating very large forms. We do not expect to have a substantive update before Monday, July 20. We will share additional information as it becomes available. Thank you for your patience and understanding.

We are continuing to work on a fix for this issue.

The issue impacting large form migrations has been resolved. If your forms were affected, please republish them to ensure they function as expected. Thank you for your patience while we worked to resolve this issue.

We are currently investigating reports of users receiving errors when accessing Formstack Documents through the OnlyOffice builder experience. At this time, we are seeing impact specifically related to the OnlyOffice builder. Native builder functionality, Manage Files access, and PDF uploads are currently operating as expected. Our team is actively working to identify the root cause and assess the full scope of impact. Additional updates will be provided as more information becomes available.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

We are investigating reports that some users are unable to save changes to existing forms, publish form updates, or duplicate forms within Formstack Forms for Salesforce. Our team is actively reviewing the issue and gathering information to determine the scope and root cause. Based on our initial investigation, the issue appears to be related to Salesforce Summer '26; however, we are continuing to validate this finding and work toward a resolution. We will provide additional updates as our investigation progresses. Thank you for your patience while we work to resolve this issue.

The issue has been identified and a fix is being implemented.

We have identified and resolved the issue affecting form save, publish, and duplicate functionality within Formstack Forms for Salesforce. A fix has been released in version 4.155, and we are actively deploying this update to affected organizations. If you would prefer to install the update immediately, you can do so using the following package installation link: https://login.salesforce.com/packaging/installPackage.apexp?p0=04tg7000000BJDt We will continue monitoring the environment to ensure stability following the deployment. Thank you for your patience while we worked to resolve this issue.

We are currently investigating an issue where the Integration Settings page is not loading for some users. Our team has identified the underlying cause and is actively working on implementing a fix.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating reports of users are unable to create, upload, replace, or save documents. Our team has confirmed the issue and is actively working to identify the root cause. We will provide updates as more information becomes available. At this time, document generation and merge functionality continue to operate normally and are not impacted by this issue.Thank you for your patience while we work to resolve this.

We have identified the cause of the issue affecting document creation, uploads, replacements, and saving. A fix has been developed and is currently being prepared for deployment. We expect the fix to be implemented within the next hour. Document generation and merge functionality continue to operate normally and are not impacted by this issue. We will provide another update once the fix has been deployed or if our timeline changes.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.